I recently switched over to Sprint. Now I can no longer log into my T-Mobile account.
My credit card tells me I got billed by T-Mobile on June 23. All I want is a copy of that bill (May) and the two previous bills (March & April), for my records.
So far I have called and requested it be emailed to me. The rep and the manager I spoke with told me they could not email it to me and I would have to go to a T-Mobile shop to get it printed out.
Well, I just got back from the T-Mobile shop and was told that they can’t access my information It just says that I’m a Sprint customer.
I would like a copy of my current bill, and my two previous bills, or just let me have access to my account again.
Best answer by gramps28
Once you port out you lose access to your Tmobile account, Verizon does the same thing.
If that store can’t pull up your bills your only other options is to have Tmobile mail them to you or you could try going to different store.
You could try Tmobile support through Facebook and see if they offer a different answer.