Can't unlock my old phones

  • 22 January 2021
  • 0 replies


I called support to get my kids old 6s phones unlocked so I can let someone else use them.  I recently made some payment arrangements, and support won’t let me until I am paid up on my bill.  WHY?

I have been a customer for over 3 years.  I have new phones that we use on our current plan.  I have paid off those other phones.  They are mine.  What is paying my $250 phone bill going to do for you in that I can then unlock the phones that I own.

The rep on the phone told me that it so I don’t go use the phones somewhere else.  What?  So now I am not trusted?  Honestly, this really doesn’t sound legit.  I’ve done nothing but be a customer.  I had no plans to switch, but now with all the better deals out there, maybe I should. 


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