• 5 March 2021
  • 1 reply




 I would like to cancel my number, so what is the process and what should I do?


 Thank you,

Hawraa Khasroh

1 reply

Userlevel 4
Badge +9

Hello, I'm sorry to hear that you want to cancel your number, we’d hate to lose you but if you do need to go, and you wish to keep your number, you’ll want to reach out to your new carrier with your T-Mobile Account Number and your PIN/Passcode (the one we ask you for when you call in).  You will provide that to your new carrier and they will take care of the rest.


If you simply wish to cancel the line altogether and don’t care to keep the number, you will need to dial 611 from your device and we can take care of you.


Hope this helps!