Cannot log into my T-Mobile account

  • 27 October 2020
  • 7 replies


I have been trying to log into my T-Mobile account all day and I still keep getting the message: “Looks like we got our wires crossed.We weren’t able to process your request at this time. Please try again later.”

Customer Service was no help. I was told that there was an update going on and to try again later.

I also tried different browsers and changed the password. Problem not solved.

Can anybody help resolve this?





7 replies



I still get the ‘wires crossed’ message when trying to log in.

I would like to say a big Thank You, from this place too, to Mark, for helping resolve part of the problem.

The login problem remains.



Still unable to log into my account. Still getting the ‘wires crossed’ message. Any updates on the issue?

me too…. same problem here

Userlevel 6
Badge +13

What browser are you using?  Do you have any popup blockers enabled?  I just loaded the page and signed into my account using Edge.  


I normally use Firefox. Also tried to log in using IE and Chrome, but got the same ‘wires crossed’ message. No popup blockers enabled. Today is Day 14 of my being unable to log into my account. Thank you for your response!


Happy One Month Anniversary of not being able to log into my account.


Anybody there actually giving a damn about this problem?