Cannot log into my T-Mobile account

Anybody there actually giving a damn about this problem?

Same here. It’s been 2 month, always “ we got our wires crossed”. I guess I don’t need to pay my T-Mobile phone bills anymore. lol

Same here. I have been trying for weeks to login. Changed my password 2 times. When trying customer service my login was “ successful” according to customer service where it remained with no response. After a long wait I gave up. Been trying everything with no success. It appears the T mobile does not want to remain in business.

Happy One Month Anniversary of not being able to log into my account.

Try Microsoft Edge.

Per a previous poster, I tried Microsoft Edge and was able to get into my account.

Earlier,  I tried Firefox and Chrome on two different computers  and was getting the  ‘wires crossed’ message

The T-Mobile customer service should address this problem or at the least put out an online bulletin and suggest a work-around. I am highly annoyed they have not. I wasted an hour trying to finding a fix.

I posted this on 3 Jan 2021

It appears that you also need to log in directly from https://prepaid.t-mobile.com/ and not from https://www.t-mobile.com/ if you have a prepaid plan. This finally worked for me now after about a week of those pesky “wires crossed” errors.

I normally use Firefox. Also tried to log in using IE and Chrome, but got the same ‘wires crossed’ message. No popup blockers enabled. Today is Day 14 of my being unable to log into my account. Thank you for your response!

Since I moved to T-Mobile it’s problem after problem. T-Mobile should be sued for lying about how great they are on advertisement, because they are not… I always had issues to log in to my account and still have the same problem you all have. The crazy part is that I cannot even use their T-Mobile app because I have a prepaid account...very discriminatory.

Having the same problem on 3 browsers with no luck at all. Can’t they do a better job with the website?

So I can’t log in to my account to pay or manage my bill…  but I can log into the forums with the same account…

c’mon.  get your ducks in a row.

Still unable to log into my account. Still getting the ‘wires crossed’ message. Any updates on the issue?

me too…. same problem here

prepaid.t-mobile.com  does not work for me. When I tried to refill, my phone number of more than 10 years was declared not legitimate. I just bought a new phone from T-mobile last month with the same phone number. It appears that T-mobile is discriminating against its legacy prepaid users.

This is happening to me too right now. I tried Google Chrome and Safari, and I also tried the app still can’t log into my account. This was about 10 minutes ago. I’ll try again later today. 

Same problem, and I need to pay my bill.  If t-mobile wasn't so cheap, I'd have left a long time ago.

The app sucks the site sucks. It soo annoying. The app never worked for me now the site I'm not happy

Hey everyone, try this. 

I have a prepaid account, so I’m not sure if this will work for post-paid accounts, but, in your web browser go https://t-mobile.com/refill

It should take you to a page to enter and confirm your mobile number. Then hit log in and it should take you to your account so you can make payments. 

Let me know if this helps!

logged in fine last week, now this week always getting wires crossed. bill’s coming up..

Same here. Cannot log in via either Chrome, Firefox, or Edge (on a Windows machine)

Update:

I still get the ‘wires crossed’ message when trying to log in.

I would like to say a big Thank You, from this place too, to Mark, for helping resolve part of the problem.

The login problem remains.

For all of you who struggle with the “Looks like we got our wires crossed” error: try to go to your browser’s settings and make sure it allows third-party cookies. For example for Google Chrome it would be: Settings → Privacy and security → Cookies and other site data → General settings → Allow all cookies (selected). Also, a good idea would be to clean up all old cookies related to t-mobile.com domain. There, on the same page click on “See all cookies and site data” and then in the popup window in the search field enter “t-mobile.com” and you will see all the cookies and data associated with this domain.

Me too. Unable to log in for the last month to either of my prepaid accounts. I’ve wasted untold time and aggravation trying to log on day after day and looking for a workaround. I was able to add money to my prepaid accounts without logging in. But I really need to log in to see if I have enough credit or if I need to pay or how much I need to pay.

I tried deleting cookies and allowing popups, but still get the “wires crossed” message. I’m using Firefox on an Ubuntu system.

I also tried it with Firefox on Windows7, and Firefox on Android, same result.

Also tried the T-mobile app on Android, and got a different error message, “Sorry we’re not ready for you yet. We’re working on improving.”

I suppose this is growing pains from the Sprint merger, but it should have been fixed weeks ago.

I have been getting this for 2 weeks. Using safari on my iPhone and iMac. Called support and zero help.  I am outside usa and tried with VPN also. Throes the chat. That was useless

what is the issue 

Well, that’s weird. I use Firefox and I’m not on a pre-paid plan. Using https://prepaid.t-mobile.com/ allows me to log in while using https://www.t-mobile.com/ gives me the “wires crossed” message. Chrome has the same behavior. I’ve noticed that using incognito mode allows me to log in via https://www.t-mobile.com/.

EDIT: And now, having logged in via https://prepaid.t-mobile.com/, I can now log in via https://www.t-mobile.com/ normally.

I have the same problem for the last 4 months. I think T-Mobile doesn’t want you to use Firefox browser. After 15 years of being a loyal customer I finally decided to move to Verizon or At&t.