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Cannot make international call with Stateside International Talk service

  • 13 August 2017
  • 2 replies
  • 72 views

I switched to T-Mobile yesterday.

My plan is $45 Simply Prepaid (4GB 4G LTE) + Stateside International Talk

Today, I tried made a call to Vietnam, I heard a voice saying that "Your T-Mobile balance is too low to make a call..."

I am confused since I have been charged 60USD yesterday, 45$ for Simply Prepaid and 15$ for Stateside International Talk.

Please let me know the reason I could not make international call to Vietnam.

Thank you.

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Best answer by huynguyen123 13 August 2017, 14:58

I contacted support on Facebook and got it resolved. All I had to do is add at least 10$ to my balance and I could make international call now. Thank you.

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2 replies

Is the number you are calling a landline or mobile phone? Mobile-to-mobile calls to Vietnam are 30¢/min.

I contacted support on Facebook and got it resolved. All I had to do is add at least 10$ to my balance and I could make international call now. Thank you.

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