cannot suspend line on account

  • 1 June 2019
  • 2 replies

I used to be able to suspend my line and reactivate under lost and stolen phone. However when I log in that option just says "Contact us" instead of letting me report the phone lost. I use this method turn the line on and off for my kid when he doesn't follow rules. Now I have to contact support which makes it a pain.


Best answer by smplyunprdctble 1 June 2019, 13:23

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2 replies

Userlevel 5

You can only suspend your account twice per year.

Temporary suspension option missing on one of my lines on MyTmobile

Userlevel 4
Badge +10

What plan do you have? If you are on T-Mobile ONE and have the Netflix on Us added, you can use Family Allowances as it is included with the promo.  With FA, you can set "Always Allowed" numbers and set it to where only parents, grandparents, etc can call or text your child.  The one drawback to FA is that it doesn't control data, you'd need to log in to and change the data option for the line to "No Data" and that will shut it down, but keep in mind (much like suspending the line) the child will still have access to WiFi if he or she knows the password.