Question

cannot Use Tmobile App

  • 5 June 2021
  • 9 replies
  • 114 views

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It says that it is not ready fo my account type yet, when I use the online version it tells me to set a primary account holder. However, it doesn’t actually allow me to set one. Pls help, thanks :)


9 replies

I have the same issue.  I switched to T-Mobile this past Sunday and was able to create an account on the T-Mobile site on Monday.  But all I can do is pay my bill.  I keep getting error messages that I don’t have the correct permissions and to talk to the Primary Account Holder.  I’m the only person on the account.

I called T-Mobile this past Wednesday and the rep I spoke to tried to fix my account and was unable to do so.  He had me try it and I was not able to do it.  He then told me that he needed to escalate to a Technical Specialist. 

After speaking with the Technical Specialist, he told me that he had to escalate to an Engineer as the Technical Specialist wasn’t able to fix my account either  He explained that until my account could be fixed that I would not be able to use the mobile app.  I was told that it typically takes 72 hours to fix an account and that it would probably would be fixed sooner. The 72 hours will end today around 6:00 PM Eastern time.  As of this writing, my account has yet to be fixed.  

Here’s hoping that it’s fixed soon as I would like to get a copy of my first bill.

I’m have the very same problem. Spoke with a tech and she said it can take up to 1 week for a PAH to take effect. My week is almost up.  As of now I’m still not the primary account holder. I don’t see how thats possible where I’m the only person on the account. I’m hoping it get fixed or I will be taking another action.

I’m having the same issue but I’ve had the phone over a week.  

Just checked my online T-Mobile account, still the same. Because I’m not the primary user, my iPhone T-Mobile app is useless. I will be calling them again on Wednesday the 9th where the Tech that I spoke with guaranteed me that it would be fixed. I’ll updated my results on this forum after speaking with the Tech.

Nick,  I started a chat session with a T Mobile expert yesterdayand he was able to resolve my Primary Account issue in minutes.  FYI 

Nick,  I started a chat session with a T Mobile expert yesterdayand he was able to resolve my Primary Account issue in minutes.  FYI 

I talked to a tech expert yesterday and he tried to do some sort of reset on my account with no luck. He also sent a ticket to the specialist dept. to resolve this issue. Maybe I’ll open a chat session and give them the ticket number and see what they can’t do. I’ve already spoken with 3 different techs and not one of them corrected the issue.  Thanks for the info

I have been with T Mobile for 2 weeks now and I too am having the same issue. It's getting 

aggravating.

Nick,  I started a chat session with a T Mobile expert yesterdayand he was able to resolve my Primary Account issue in minutes.  FYI 

I talked to a tech expert yesterday and he tried to do some sort of reset on my account with no luck. He also sent a ticket to the specialist dept. to resolve this issue. Maybe I’ll open a chat session and give them the ticket number and see what they can’t do. I’ve already spoken with 3 different techs and not one of them corrected the issue.  Thanks for the info

I opened a chat session about a ½ hour ago,  gave the tech my Ticket # and in about 20 mins my account was fixed. I am now the primary account user, and my mobile app works fine. I should have done that a week ago.:grinning:

My issue was finally resolved!!  So I had originally called on June 2.  Then I called again on June 10. 

It turns out that when the rep opened the ticket on June 2, they had listed it as logon issues.  So when the engineer took a look into it, they had saw that I logged into my account and closed the ticket.

The Rep I spoke to on June 10 took things a littler further.  He chatted directly with one of the engineers and opened a new ticket.  He explained that basically there is a drop down list of reasons to choose from and Primary Account Holder is not one of them.  So he chose Unable to Change plans and added comments.  I checked this morning, 6/12, and my account has been fixed.

So I guess resolution depends on the rep maybe.

 

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