Question

cant find my new online order

  • 3 March 2021
  • 2 replies
  • 24 views
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I placed my New account order online 5 days ago and signed the EIP document but NOW the system nor 4 of the 8 people I've spoken to can find the order. 2 days ago I was told that the back of the house operations team said that they would be "mailing my phone in the next day or so". Tonight I was told that "my order is incomplete so its not going to process anyway". When I asked why it is incomplete I kept getting bounced between departments. I used to be a customer and had no issue but NOW?! I'm exhausted and disappointed. 

Has ANYONE had this issue or know how to fix it????

2 replies

syaoran
Userlevel 7
Badge +13

If y9ou have your order number.  Try reaching out to the T-Force Team via Facebook or Twitter to see if they can provide you with more information on your order and the order status.

Syaoran - I am not a T-Mobile Employee but I could use a new job!
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If y9ou have your order number.  Try reaching out to the T-Force Team via Facebook or Twitter to see if they can provide you with more information on your order and the order status.

Thank you!  I'll try that. 

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