hi, i need to change my cc in my account. how do i do this. marianne
Best answer by gramps28 31 August 2019, 02:56
Update your monthly payment method
Go to the my T-Mobile app. Tap on the bottom on the bill tab. Tap on make a payment. Tap on ADD card.
After you add a new card you should be able to delete the old card.
You may want to edit your response.
Damn auto correct.
I had to call Customer Care to get mine changed. I am not sure if they have fixed whatever was preventing me from doing so online in my account, but Customer Care got it done in a couple of minutes.
You NEED to have at least 2 cards and change the default card to the other card to delete a card (or payment method)....software!
Customers can choose to store their bank account or credit/debit card information, one of each, for a total of two stored methods, when making a payment. Only a PAH or Full user will be able to add/edit/remove/use stored payments at My T-Mobile.
Neither of those worked for me a couple of months ago. I had no choice but to call Customer Care.
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