I've been a prepaid customer for nearly a year now and I've been stuck on the $60/month plan. I've been trying for months to switch to a lower plan but can't. Everytime I try to change the plan online I get this message when I checkout: Error while calculating Tax / Quotation. I've called customer service numerous times and tried to get their help to change it but they're unable to as well. They say they keep getting an error as well when trying to change my plan. I need help from someone.
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