Question

Change primary account holder?

  • 30 July 2020
  • 1 reply
  • 80 views

Badge +5
  • Helper Level 1
  • 72 replies

Since my wife is going to outlive me by decades, we’ve made sure she’s either a joint owner of everything or in this case, the “primary account holder” of our 2-user account.

However, my wife is now completely uninterested in the whole cellphone thing.

Can we swap roles in the account, making me the “primary account holder” ?

Would it be best to simply both walk in to the local T-Mobile store and do it all in person?

Our neighborhood store was vandalized during the recent troubles, but it looks like they’ve taken the plywood off the windows.


1 reply

Userlevel 7
Badge +13

Usually you need to do a COR on the phone with you and the person taking over the account but since it’s your wife, I’m not sure.

https://www.t-mobile.com/support/account/set-up-line-permissions

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