Changing password

  • 13 October 2021
  • 0 replies


Anyone try to update to a new password in the past couple of days?  The requirements in black print say I need 8 characters, 1 letter and 1 number.  After entering my current password and shifting cursor to the field for the new password, new requirements pop up in red indicating 8 characters, 1 lower case and 1 upper case and 1 number (adding the additional requirement of both upper case and lower case).  So I enter the new password with all the requirements indicated in red.  I get a message indicating invalid password.  I tried limiting the password to only 8 characters but no joy.  I called their customer service number twice but all they want to do is reset my password which I doubt will solve the problem.  If this is a problem with T-Mobile’s system, I assume others must be having the same issue.

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