I recently log into my.t-mobile site and have to change my password due to this new policy. This new policy is terrible due to multiple reasons. Anyone who is current on IT security should know that changing your new secured/selected password to something new randomly causes more trouble than its worth. User can't remember these new things every 60 days if you create a secure combination for your password.
I don't log in to t-mobile every day to see/change things. If you cannot secure my password in the first place, it's not our faults. Don't force us to change ours to cover your problem.
Best answer by tmo_marissa
Reset your T-Mobile ID password has been updated to call out the yearly password change requirement in the Prompted to change your password section, and I'm also adding the feedback that we include the password recycling rule in the requirements section as well -- hopefully that will be OK with our content folks!
Thank you again very much again for your feedback around this. I know that adding an extra step to your day by having to create a new password with some relatively stringent requirements compared to other sites isn't fun, but at least we can confirm that this shouldn't happen frequently. If it does; please let us know.