I was charged $650 for a device I returned. I've spoken to so many customers service reps and a supervisor and was told nothing could be done. I was told that there is no record of me returning the device. I returned this device 3 months ago and out of the blue I'm charged for something they themselves have no way of tracking. It is very unfair that they can't even provide me with the tracking number they created. All they can say is that they don't have the information. Why wait 2 and half months to charge me. The same way they call me twice a day when my phone bill isn't paid...they could've call about the device. Who else can I contact besides customer care.
Best answer by tmo_chris
Oh no! We definitely don't want you to be charged for a device that you returned! While this sort of thing is a very rare occurrence, we do have a process in place for this. I would recommend that you reach out to our T-Force team using the Facebook or Twitter links in my signature so that they can take a closer look at this situation with you. You can let them know that you already had a handset research form filed and that it may need to be escalated as the warehouse was unable to locate the device.