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when are the techs on chat going to be back in service??

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I just topped up my prepaid account Monday and the funds were credited to a cancelled line, leaving my now primary line unpaid!  Please advise!


  Data using in Egypt very bad almost time cannot use it


I’m very upset with T-Mobile because after 21 Years with them they play me dirty.  They offer me a free phone and after I received the phone they charge me for it.  After a month of the offer the agent are lied to over and over even superior lie to me.  So I return it and I will be looking for a new provider. 


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