Basically, I ended my my account with T-Mobile in February, switched to another carrier. I was told by multiple employees that as long as I made a small payment every week or two until my rebate from new carrier came that the account would remain active. So I was making $10 payments every other week .To my dismay, my account was sent to collections. After this I was sent to billing department who.tells me that making small payment is a lie and that if it is not paid in a certain number of days, in full that it goes to collections. 1. All employees should have equal training, 2. A company should stand behind the word of their employees.3 a person's credit is nothing to play with! 4. The FCRA of 1970 requires creditors to be candid and forthcoming about their reporting practices and I was lied to and now stuck with a deragotory mark that Tmobile is trying to obviate removing!.Im trying to close on a house and I paid the debt but the collection agency Amsher and T-Mobile are refusing to delete it from my credit report. I need any help and advise available!
I need this off my credit report asap.. I noticed kyeshaqueen said she emailed the CEO..what is that email please!