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This is a 2 part complaint: First, about t-mobile’s sentiment analysis/data analytics processes becoming intrusive and buggy, prompting me to provide feedback. Second, t-mobile’s privacy dashboard is not user friendly and makes opting out of ads a difficult and convoluted process. 

 

1: It is increasingly self evident that t-mobile has begun incorporation of large language models into their sentiment analysis and/or other optimization processes. I would like to report improper deployment of your LLM for data analytics, used on data collected from myself and my family all of whom are enrolled in the family plan with t-mobile….Using our t-mobile provisioned devices has become increasingly burdensome. While on or off, our mobile phones are creating excessive frequency-related noise, increasingly so in the past few months. It has now become INTOLERABLE.

I beseech the developers behind network provisioning and the data analystics team to revisit their deployment of intent based sentiment analytics or any optimization techniques incorporating end user data. Please incorporate the following feedback into your deployment processes: your production deployed LLMs ARE HALLUCINATING. That, or t-mobile is unaware of some MALWARE that is injecting LLM-produced noise vectors into network communications frequencies. Furthermore, the LLMs are incorporating highly sensitive personally identifiable information as evidenced in the semantics of the hallucinatory outputs produced…. The noise generated by our t-mobile devices is persistent, loud and threatens the peace of our immediate surroundings. It is also a flagrant violation of user privacy rights and results in VERY POOR end user experience. Please address this exploit ASAP.   

 

2: Your privacy dashboard needs to incorporate processing requests of multiple users concurrently. I recently opted to change all parameters of privacy choices to better protect my consumer data, and I chose to opt out of advertising and data collection on ALL THE PHONES enrolled in t-mobile plan. Several automated emails were sent to me informing me that my opt-out choices were invalidated because I had created changes applicable to all phone numbers associated with the plan. PLEASE CHANGE YOUR POLICY so that I can make privacy changes on my dashboard for all phones in my plan IN ONE SHOT. Your current policy clearly serves to discourage end users from making privacy protective choices by complicating and obfuscating the dashboard’s interactivity. Please FUNCTIONALIZE your privacy dashboard to reduce the time and steps needed to make changes. 

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