I recently got a letter from T-Mobile advising me that my @Home would be going away on March 31. Not to worry, as they would send me a LineLink device, free for the asking. The letter promised the 'same benefits' I currently have with @Home. So I called Customer Service to arrange to replace my @Home with LineLink.
My first question concerned how much more this was going to cost. I was told that it shouldn't cost more than my current @Home service. When I objected to the word shouldn't, the agent apologized and corrected himself by saying that it wouldn't cost more than my current service. Ok, so far, so good. On to features.
I'm losing the Wi-Fi router of the @Home device. No problem, since I have other routers, but it's still a downgrade, as far as I'm concerned (see 'same benefits', above). But I won't belabor that point. I then asked about Caller ID with Name, since casual online research suggests that this feature is not included with LineLink (this is provided at no extra charge with @Home). The agent assured me that this wouldn't go away. Good enough.
The device arrived, I plugged it in, waited for it to connect, then logged into T-Mobile's website to have my account information in front of me before I called 611 to activate the new device. The first thing I noticed was that this line was showing a separate monthly charge of $20. That's quadruple the price of my existing @Home service (see 'shouldn't cost more' vs 'wouldn't cost more', above). To add insult to injury, it showed that I could add Caller ID with Name for an additional $3.99 per month (see 'same benefits', above).
I called to question these charges and was told that the monthly fee could be lowered by $10, but no more. I immediately cancelled the service. It was quickly removed from my account.
This is a common scam. It works by initially increasing the monthly charge by an exorbitant amount, in this case, by 379% to $23.99, then saving the day by reducing that by 42% to $13.99 (still a 179% increase over my current service). I was expected to be thrilled as the sympathetic customer service agent saved me from the clutches of corporate greed! One can't help but wonder how many people are sucked in by this, or, perhaps more importantly, how many unknowingly suffer the 379% price increase.
Shame on you, T-Mobile!
Best answer by tmo_marissa