Customer since 99, recently called to add a hotspot to one of my 2 accounts that took 3 hours of texting back and forth only to find out it was put on wrong device...then before disconnecting inquired about how long before leased phone is paid off because I felt like sheesh this is taking forever, only to find out my lease was paid off in 2020, and they still charge the phone payment and call it rent until we as customers tell them, who signed us up for the plan it ended...this is stealing ..whether in the fine print or not, no other way around it, its taking advantage of us as customers...they took out an exra 41.67 x 26 months out of my pocket...thats obviously over $800 ..thats b.s
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.