Cracked Back Glass 2021 Trade-In

  • 14 December 2021
  • 2 replies

  • First activity
  • 1 reply

It looks like most of the “crack back glass” trade in questions are not new, so I wanted to see if there was any updated guidance on whether T-Mobile will accept a phone that has cracked/shattered back glass, but is otherwise in perfect condition (i.e. screen free of damage, no water damage, works perfectly fine, etc.)  Has anyone recently run into any problems trading in a phone with cracked/shattered back glass?  I don’t think it matters in this discussion, but my phone is an iPhone XS Max.  Can’t seem to find a straight answer from anyone.  

2 replies


Nope!  Not acceptable for trade in. Selling on eBay. 

So, were you able to trade it in or what?