Crappy Deals For Existing Customer

  • 15 November 2018
  • 28 replies
  • 6936 views

Userlevel 2

I have been with Tmobile for a while now. I have a old iPhone 7. Been trying to upgraded but all these deals they have you have to add a line. The business model for Tmobile is let me get you a deal at the start but not give you anything later when your with us for a while. I have four lines and don't want to add another line. I just want to get another deal on the iPhone without adding a line. Is anyone on the same boat as me. Speak up or this won't change. I think I might switch carrier. 


28 replies

Userlevel 7
Badge +13

That is how it tends to work though.  They already have your business.  They focus more on attracting new customers but rarely ever pay attention to the customers they have.  This isn't just a T-Mobile issue.  It's an every company issue.  Ask to soeak to loyalty and don't be afraid to leave if you aren't happy with what they offer you.  They know most people don't like the hassle of switching.  Sometimes you have to leave to be appreciated as a customer. 

Userlevel 2

That’s not true about all companies. Comcast has given me great deals for being customer for a while. For this company to say they care for their customer is a under statement. #crappydeals pass it on

Userlevel 6

Comcast gives deals because people are leaving to go to nobody.

Right now, people aren't giving up their phones.  So, there's a "Well, what are you going to do?  Go somewhere else?  It'll probably cost more or be painful" idea in cell providers right now.  (think of it like apartment complexes -- I know people who move into apartment complexes cheaper than current tenants.  The apartment complex knows it's a pain to move, so you'll probably knuckle under and stay).

That said, T-Mobile DOES offer deals to existing customers, even without adding a line.  This thread has info on that: Re: TMobile has no deals for current customers

Userlevel 2

They do give deals but it’s crappy for example best iPhone deal ever I remem I got my iPhone 7 for free

Userlevel 7
Badge +13

I guess I should have specified cell companies.  Cable companies know their business is dying so they have to give customers deals to keep customers around for as long as they can.  If they hadn't been so greedy in the first place, they might have kicked the problem of their dying business a little further down the road.

Userlevel 2

How long u think this might work I am going to say just this year

Userlevel 7
Badge +13

Look out for the BOGO deals.  Magenta Friday and other new device deals.  Swqppa also has somw decent deals on devices. 

Cell companies are in for the long haul.  Whether it is wireless internet for the home or cellular service for voice and data.  We all need our connectivity.  Streaming services and content creators shock up the cable industry for double dipping and a lack of customizable content packages based on the individual needs of each customer.  T-Mobile's TV services should help consumers by providing another choice in the market.  Competition is good!

However, I think the T-Mobile Sprint merger is better than keeping them separate, because Sprint is slowly falling further behind.  The merver allows T-Mobile to compete in markets they currently don't, like southern West Virginia, and also offer a serious alternative to home internet sevices from companies like Shantel, which is over priced, unreliable, and slow.

I completely understand where you coming from and they are extremely discriminated against the deaf person who is unable to use Captel on cellphone then expect me to "call" them.  Duh, I'm deaf you ignorant dummies!  This is why I rarely use my phone now and it is a big waste of money, $48 and use it for shopping and play boring, useless games.  I can't even make business calls to make important appointments, such as doctors' appointments, "me time" appointments, or make orders for anything because I can't hear.  Why are cell phone companies afraid of deaf persons!  There is only one company who charges way cheaper than you people just to use text and data.  I can't even receive longer texts without having to download and mostly it doesn't work.  Duh!

I wonder who sent me this email message to my email address, here's what they replied to my post here:

Comcast gives deals because people are leaving to go to nobody.

Right now, people aren't giving up their phones.  So, there's a "Well, what are you going to do?  Go somewhere else?  It'll probably cost more or be painful" idea in cell providers right now.  (think of it like apartment complexes -- I know people who move into apartment complexes cheaper than current tenants.  The apartment complex knows it's a pain to move, so you'll probably knuckle under and stay).

You are so wrong, I purchased a smartphone from a good company for less than $32 with unlimited data and text, I don't need talk because I am deaf and all you people offered was access to my bank account using your Autopay with senior discount.  Do all seniors look stupid?!  I don't have to give bank account or credit card information to this reputable company to get only a measly $5 off from my phone that you offered which I am paying presently $48/month.  See the $11 difference!  I only used your phone for shopping and added an app for games from a different company.  I couldn't use the TTY on your phones, it is a useless app for anyone who is deaf on all Samsung and LG phones.  I also bought a bigger SIM card (not from you which you charged double) from an electronics company because yours is very limited because of not having to use 60% of your permanent apps I don't need.  Samsung is worse with useless, permanent apps (about 75%) next to LG phones, so I am trying to figure out how to end my account with you without any difficulties such as T-Mobile telling me what to do.  So go to Consumer Cellular for cheaper monthly and/or pay as you go, no Autopay phones.  Wow how is T-Mobile improving on perks, a big fat deceitful nothing!  What's the big deal you have no contracts!  I don't understand what you are offering to families or seniors!  These are not questions I am asking, they are true facts to blind you from the real truth.  Please do not reply to this post to my email address I have no desire to respond to you personally.  What you send will get posted here!

You are so wrong, I purchased a smartphone from a good company for less

than $32 with unlimited data and text, I don't need talk because I am deaf

and all you people offered was access to my bank account using your

Autopay. I don't have to give bank account or credit card information to

this reputable company to get only $5 off from my phone with you which I am

paying presently $48/month. See the $11 difference! I only used your

phone for shopping and added an app for games from a different company. I

couldn't use the TTY on your phones, it is a useless app on all Samsung and

LG phones. I also bought a bigger SIM card from an electronics company

because yours is very limited because of not having to use 60% of your

permanent apps I don't need. Samsung is worse with useless, permanent apps

next to LG phones. So go to Consumer Cellular for cheaper monthly and/or

pay as you go, no Autopay phones.

Userlevel 7
Badge +13

I pay $60 a month for my 55+ plan that has two line of unlimited talk, text and data plus international features.

It all depends on what you're looking for and want in a phone company.

I feel the pain this person is in. I have been with Tmobile for a few years now and to be sincere I have been shopping around this holidays because the wife has been rocking a Note 4 since its release and I have been on a used s8 b/c my Note 4 died. And we have been waiting for a sale this year that doesn't involve adding a new line. So far nothing that I have seen. Several good sales have come and gone but they all require a new line or trade in that involves a recent one to two generation old phone. If something doesn't happen by the end of the year I think we will just bite the bullet and go somewhere else even if it costs slightly more. I mean both our phones are fully paid... so we could even just cancel our lines... sign up for new ones and get a sale price which is a bit ridiculous instead of sitting here waiting for one to be offered to existing lines.

Userlevel 7
Badge +13

There is a new promotion starting in the next couple of days.  I have no idea what it is, but I do know it is coming.  Hopefully it won't involve adding new services. 

I agree with this comment. It would be great to see some sort of loyalty/rewards points system for existing customers who would like to upgrade without adding additional lines/trading in a device (stipulation ie, the device upgrade may not be a qualifying device), but also still allow for a "sale/discounted" price.

I’ve been with T-Mobile since before they were T-Mobile in the US (it was Voicestream) and I already have 7 lines. They used to appreciate my loyalty, but now not so much. I agree the deals today are always tied to more lines or more service, so I agree they should have some program to reward loyalty. But as stated already, they don’t really need to offer anything because they already have our business and I’m not likely to switch.

Userlevel 6
Badge +14

I understand where you're coming from. We do appreciate our existing folks for staying with us. We do run promos throughout the year and some do not require activating a new line of service. For example, our 2019 Samsung Launch Trade In Trade Up is available for existing customers. Please keep an eye on our Community-2842 page as this'll be where we post future deals. Thanks so much for the feedback everyone.

I agree with you. Exactly in the same predicament. It appears no one gives any consideration for existing long term customers. The attitude appears to be "if you don't like us any more for lack of deals go elsewhere". You can't go to Boost mobile because tmobile just acquired them too.

Userlevel 7
Badge +13

T-Mobile will not be keeping Boost Mobile.  Once they find a buyer for it, it is as good as gone.

I totally agree. The business model shouldn’t be to just to increase the number of customers but to sustain your customers.

i have been T mobile customer since more than 3 years now with 5 lines And I haven‘t been given any good deals on phones when I needed.

Userlevel 6
Badge +7

You have to understand that phones have little or no margin in them for the carriers.  The old model with service contracts cell companies would give you upgrades and offers every two years to keep you but they had a guarantee you would be around for 2 years generating revenue on that line or pay a hefty penalty for leaving which covered the cost of the phone.  All of T-Mobile's add a line deals for new phones require it to be on an EIP which will ensure you are around for 2 years generating revenue.  If you leave sooner you have to pay the balance off so at worst case they break even but you have that option since they don't have service contracts. 

you can go to a different carrier and pay more for less usually and the first time get a free phone but then in 2/3 years you will be in the same boat just having paid more for less since all the carriers got rid of the "old" service contract way of doing business.   The other benefit of not having a "service contract" is that if a new plan comes out or new discount you can switch to it.  I have been with TMO for well over 15 years and just in the last couple of years have switched plans twice and got more and paying less, which wouldn't happen on the old model of subsidized phones.

As noted they do run some deals for existing customers obviously not near the number for new customers but they are there.  As mention if you look at Comcast and others they do the same deal, it is promotional to start but then if you don't remember when it ends you get a bill that has gone thru the roof because they sure as heck don't warn you that your promotional rate is ending.

You can have the same deal for existing customers in order to retain them

with the same terms of keeping the line with TMobile for 2 more years and

if they cancel, they have to pay the balance of the phone.

You can always create the business model that is sustaining.

Actually, no.  They don't really have deals for existing customers.  Sure occasionally, they'll have a trade-in "deal".  That only helps if you actually have one of the few, high end model phones they're willing to give you the trade-in on and you can't be bothered to just sell the phone yourself.  A trade-in is not really a deal at all. You're selling them your phone and they apply it to the payoff price of a new phone.

Remember two year contracts? They were terrible, right?  What's really changed?  Most people are still paying extra on their monthly bill for two years to pay for the phone, so the old method of recouping the subsidy has really just been renamed.  ETF's are replaced with the payoff of the full price of the phone.  At the end of a contract, you could get a new phone at a reduced price and still own the old phone.  You could sell it or give it to a family member who didn't want/need the latest thing.  Now to get a "reduced" price, you have to sell them the phone back.

Userlevel 7
Badge +13

It all depends on what phone you want.

I have never traded in a phone to get a better price , I wait for them to go on sale or go buy them

from the manufacturer when they have them on sale and the only time I took the EIP was when I did the

bogo LG V30 offer. I was going to pay them off early but when your bill is only $89 a month for two lines

including the phones it's not that big of a deal.

Went into my local t-mobile to see what they could do for me for an upgrade.  I've been a customer for probably 15 years.  My S4 has a $3 trade in value.  Dn't surprise me, but what did was there was no attempt on their part to talk about open box, returned phones, etc.  Looking for other options and will see if this is how another t-mobile will respond to the same scenario. 

I have been with Tmobile for way longer than that, ever since they were Voicestream. And it is really sad that they do not value existing customers compared to new customers. Their only deals are for new lines. We are looking to switch even though the plans may be a little bit more expensive but at least we're getting new phones on promotions. They used to value their customers more but my recent experience with their customer service team makes it clear that it may be time to switch.

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