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I just wanted to show a amazing amount of appreciation to Janellaannecamille(12269971) @T-Mobile for assisting me today, she was extremely helpful and I mean her attitude was exceptional, she made my day better and I’m glad I had the chance to speak with her, I really hope she gets the recognition she deserves , because today she was of much help , and I hope someone is able to get this message to the right person.
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just wanted to show a amazing amount of appreciation to Janellaannecamille(12269971) @T-Mobile for assisting me today, she was extremely helpful and I mean her attitude was exceptional, she 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customer compliment","moderationData":{"__ref":"ModerationData:moderation_data:74386"},"body":"I recently added my gf to my phone plan. It was only supposed to cost me $90 a month now. I got my next bill and it was nearly $200. I was about to cancel the plan altogether. Luckily I called and talked to someone named James. Not only did he sort the problem out but he put me on a better plan that saved me more money. I wish I could thank him more.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":3,"repliesCount":0,"postTime":"2024-01-23T06:42:31.000-08:00","lastPublishTime":"2024-01-23T06:42:31.000-08:00","metrics":{"__typename":"MessageMetrics","views":65},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:postpaid/community:xjbgt85279board:accounts-services/message:74369/message:74386","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:1":{"__typename":"Rank","id":"rank:1","position":0,"name":"Community Manager","color":"E20074","icon":null,"rankStyle":"FILLED"},"User:user:7":{"__typename":"User","id":"user:7","uid":7,"login":"HeavenM","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-27T09:06:19.724-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/images/dS03LVBQWkkzcQ?image-coordinates=170%2C0%2C2664%2C2493"},"rank":{"__ref":"Rank:rank:1"},"messagesCount":1269,"kudosGivenCount":254,"kudosReceivedCount":467,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":185,"entityType":"USER","eventPath":"community:xjbgt85279/user:7"},"ModerationData:moderation_data:74385":{"__typename":"ModerationData","id":"moderation_data:74385","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:74385":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:7"},"id":"message:74385","revisionNum":1,"uid":74385,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"parent":{"__ref":"ForumTopicMessage:message:74369"},"conversation":{"__ref":"Conversation:conversation:74369"},"subject":"Re: customer compliment","moderationData":{"__ref":"ModerationData:moderation_data:74385"},"body":"vault8oy wrote:\tI was hoping to get a survey from t-mobile. made the switch this morning and Nicolejane was super patient and answered my millions of questions and got us all switched over and working. If there is a way to submit this I could not find it. I hope they get the credit they deserved.. it was a pleasant change from my previous experience with the other big 2 cell providers.
\t\t
That is amazing feedback and we greatly appreciate it. I will pass it along so they get the proper recognition.
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Thanks for sharing your great experiences. I will pass on the kudos so these reps get all the recognition they deserve 😁
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Oh I just want to make it fix again so in case even if account get updated, your autopay should not move and your payment get paid on time to time.
Which, as you can tell is practically indecipherable. I was on a time frame with this issue and it should have never taken three tries and 5 total people so long to help. It was not a complicated issue.
So kudos to mariaabigail for being awesome.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"139","kudosSumWeight":1,"repliesCount":0,"postTime":"2023-03-01T09:45:18.000-08:00","lastPublishTime":"2023-03-01T09:45:18.000-08:00","metrics":{"__typename":"MessageMetrics","views":18},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:postpaid/community:xjbgt85279board:accounts-services/message:74369/message:74380","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:18":{"__typename":"Rank","id":"rank:18","position":18,"name":"Transmission Titan","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:153003":{"__typename":"User","id":"user:153003","uid":153003,"login":"syaoran","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-10-28T21:03:30.000-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/images/dS0xNTMwMDMtNTk4MGlCMTQ0MzZBOEY5NDU5MjRG"},"rank":{"__ref":"Rank:rank:18"},"messagesCount":6593,"kudosGivenCount":426,"kudosReceivedCount":970,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":742,"entityType":"USER","eventPath":"community:xjbgt85279/user:153003"},"ModerationData:moderation_data:74379":{"__typename":"ModerationData","id":"moderation_data:74379","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:74379":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:153003"},"id":"message:74379","revisionNum":1,"uid":74379,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"parent":{"__ref":"ForumTopicMessage:message:74369"},"conversation":{"__ref":"Conversation:conversation:74369"},"subject":"Re: customer compliment","moderationData":{"__ref":"ModerationData:moderation_data:74379"},"body":"Kvelezpr wrote:\tThe following was from Ashley in Tampa.
\tThank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me. Thanks for being a part of T-Mobile, America’s leader in 5G coverage - Ashley
\t\t
I just want to say Ashley was amazing!! We were trying to follow up with a claim with Assurant (who is a terrible company to deal with. It took us three 8-10 hour days to handle my last claim.. and this current claim was processing for a week.). We contacted Assurant, and they kept sending us to t-Mobile. I was connected with Ashley, and during a 3 way call was disconnected. She called me immediately back. She stayed on the line for the first process with Assurant. And the gentleman said it was complete/ Ashley suggested I check the website tracker before disconnect. It was not complete, she stayed on the phone with me while we reconnected with Assurant. And together we were able to complete the transaction.. Ashley gets 5 stars and 100% would recommend. All of your employees should be like ashley.. she was the best. She saved you guys from losing a customer! Thanks Ashley!
\t
\t-Kevin Velez
Maybe @HeavenM can make sure Ashley from Florida can get some praise for her excellent customer service skills and for being a perfect example of what all T-Mobile's employees should aim to deliver for.every customer.
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Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me. Thanks for being a part of T-Mobile, America’s leader in 5G coverage - Ashley
I just want to say Ashley was amazing!! We were trying to follow up with a claim with Assurant (who is a terrible company to deal with. It took us three 8-10 hour days to handle my last claim.. and this current claim was processing for a week.). We contacted Assurant, and they kept sending us to t-Mobile. I was connected with Ashley, and during a 3 way call was disconnected. She called me immediately back. She stayed on the line for the first process with Assurant. And the gentleman said it was complete/ Ashley suggested I check the website tracker before disconnect. It was not complete, she stayed on the phone with me while we reconnected with Assurant. And together we were able to complete the transaction.. Ashley gets 5 stars and 100% would recommend. All of your employees should be like ashley.. she was the best. She saved you guys from losing a customer! Thanks Ashley!
-Kevin Velez
I’ve had a stressful time dealing with receiving university financial aid and school loans on time this semester. I lost my part time job so the money from school is basically keeping me afloat. This time my money is being deposited weeks after my t-mobile payment date and days after the scheduled payment arrangement. I just knew my phone was going to be disconnected which was adding to my stress. Today I spoke with Joni, a WONDERFUL human being who works both customer service and technical service and she sorted everything out. At the end of the call a significant and palpable weight has been released from my shoulders. I don’t know her last name but I know she has a 10 month old. Anyway, I just want t-mobile to know what a great person they have working for them. Thank you Joni!!!!
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