I would recommend not shipping USPS for any products, they are too slow. Not a great experience for customers.
Remove the $30 service charge for customers calling in for phones/upgrades. They spend time with the customer then tell them to go on line to not get charged the $30. This is stupid, they are ready spent time with the customer.
You want to be the uncarrier? Then remove the fees period and dont ship USPS!
+14
The last few things I bought were shipped UPS. I don't ever recall getting anything sent to me USPS from Tmobile.
Your lucky
+14
I just bought a GPS tracker from Tmobile a month ago and it was shipped usps as for the in store assist fee it seems like an industry standard I don't like it so I buy my phones on line.
I haven't been in a Tmobile store in over 4 years.
Yes the fee is standard, but T-Mobile want to do things differently to be the uncarrier. So removing the fee would make them better, time was already spent, so why charge?
+14
Personally I think the uncarrier aspect is over. It was a nice run too bad it's over.
+15
Uncarrier definitely left with John! I also don’t like the fees though. Ordering online when I can go into a store and getting it should not come with a charge in my opinion. Maybe this is something T-Mobile could offer its loyal and well qualified customers. A break on these ridiculous fees without having to complain to get them waived. Considering how many devices we buy in a given year, T-Mobile should be happy we are buying from them.
+12
If it’s free shipping, and depending on size then it will be USPS just like all the other carriers(I work for a firm and we have various carriers for various states due to reception in the area). It’s economy shipping and can take 2-3 weeks. Also you can’t really blame carriers for USPS current problems. It’s the Postmaster General who literally pegged USPS.
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