I started as a long time sprint customer. I have had cell service since 1985, so lots of experience with cell companies. We recently migrated to TMobile and have tried to upgrade our phones. We have three phone that require us to return to TMobile but are unable to because they have yet to send us the return shipping labels. The run around has been exhausting, hour on phone support, hours more visiting 3 retail stores. Support’s favorite terms I think is “I understand” and “ I am on your side”. Each new representative goes through the very same script, never checking the records of previous calls.
Step by step we go through the same BS. I am done. Exhausted. Frustrated. Fuming.
So my question is: what is the best way to terminate this deal and return all items that are TMobile? I am now willing to pay more from any other carrier. The customer service run-around is just not worth the trouble.