At 3:45 pm today I was trying to use my phone about a block from the local hospital but a speed test showed 0.04 Mbps down and it failed on the upload test. I called 611 to file a service ticket and got a “Press #1 if you’d like a call back in approximately 1:15 hours.” Which I did.
Pretty much on schedule I got the callback but the call dropped after waiting about 20 seconds for the rep. I called back and now there’s a 2-hour wait for a call-back.
Seems to me like the Customer Service system is pretty much in melt-down.