I signed up for the Mcafee service on TM webpage and to date have received nothing. This was maybe 5 days after TM announced the breach publicly. I called TM customer service and they put me through a Mcafee customer service rep who asked me if I had received a text, followed up by an email link. No I had not received anything, yes I checked my spam mail and it’s been almost three weeks. She asked a for my email address and phone number and I got the impression system there was a problems at their end and redirected me to reinput my info again at TM website, it was at this point I got cut off (lousy phone connection her end, she kept breaking up) but I tried to reenter my data but got error message “this email has been previously submitted”). Waited two days tried again to reenter data same error message. Looked up Mcafee phone number called them direct, explained problem to the overseas customer service, long pause while they researched was then told the hang-up was at their end, they would call me back later in the day and provide an email with trouble call number, again I got nothing. Does anyone know how I can kick this up to a higher level, I mean is there some magic phrase or wording that will get action?
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