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Debt Collection Dispute

  • 7 November 2017
  • 14 replies
  • 2930 views

I have been a member of T-Mobile for a while now, and I was on a month to month no contract plan. Yet when I wanted to stop paying for my services, I was continually being charged as if I was on a contract, which I wasn't. Late fees and monthly fees since July have accumulated till now. And have been sent to a Debt Collection Agency on October 22nd I believe. I want this removed, and fixed immediately. I will pay some amount if that is needed? I want to restart my T-Mobile services, yet I can't because of this "debt collection". I have seen other threads talking about this same sort of issue. I want this resolved as quickly as possible.

Please, and thank you.

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Best answer by dragon1562 7 November 2017, 11:09

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14 replies

Userlevel 3
Badge +12

In regards to a issue like this your best option would be to call T-mobile directly and speak with a care agent. This forum is mainly away for customers to get information from their peers and is moderated by some staff who although helpful usually lack the equipment needed to help on issues like you have. Hope things work out for you and if you need any more info I'll do my best to assist.

Userlevel 3

Hey, @timbelanger​! Welcome to our Community, and thanks for posting! We definitely want to help you get to the bottom of this, because we'd love to have you back! @dragon1562​ is correct -- we won't be able to look into your account details through this forum. 😥 This is something that we'd like to review -- if you Contact Us through our Care team over the phone or by using Twitter DM or Facebook Message, a representative can look up your former account and help figure out what happened here and how this balance can be settled so that you can open a new account! Thank you!

- Marissa

Thank you @tmo_marissa and thank you @dragon1562​   I am in contact with T-Mobile, I hope to resolve this quickly. Thanks for your help and fast responses.

Userlevel 4

Just checking in here to see how things are going. Please let us know if you still need help.

Userlevel 4

Hey there! How did things work out? Did you still need help?

Userlevel 6
Badge +15

Howdy there!

Just stopping in to see if this was taken care of. Can you give us a reply back and let us know if this was handled? Thanks!

I was a AT&T customer for 10+ years.  I switched over to T-Mobile back in March 2017.  The reason for a switch, I was trying to save money.  A friend of mine, recommended to switch over to T-mobile  I went into the T-mobile store, talked to a sales representative, they reassured me that they would pay off my remaining balance of my iPhones. Everything was super easy. THEN.... I got a letter in July 2017 from ATT&T saying I owed them $1369. I contacted T-mobile rep by phone & Tmobile rep said it was too late for them to pay off my ATT&T account. I then called the sales rep that help me set up my T-mobile account & he said he would take care of it. I sent him my AT&T full bill.  Then in December 2017 my credit was hit with a collection with Diversified Collections.  I contacted the collection agency, they said ATT&T never got paid & collection account cannot be removed, it can only be paid. WHICH WILL SHOW UP AT A PAID COLLECTION ON MY CREDIT FOR 7 YEARS!! This is completely frustrating since I have been trying to work with Tmobile to get this fixed.  On my mobile account it shows that 3/28/2017 it was processing a refund . I never got a credit card from Tmobile to pay off ATT.  Nothing. Now my credit is ruined.  If I had known that Tmobile would handle their business this way, I would have stayed loyal to ATT&T.  Today I finally got a rep from t-mobile to help me & is sending me a virtual credit card in 72 hours.  After I pay the collection agency, I will close my T-mobile account.  I will tell everyone to stay clear from T-mobile. I am so frustrated that this has happen.  My credit is ruined!

Userlevel 3
Badge +12

It happens with every company not just cellphone companies. I'm honestly sorry you got so royally screwed over but I don't know if leaving T-mobile is worth it if the service is good. I mean it would make everything you went through in vain and cause more headaches should you owe on any devices. However, its totally your call just my thoughts/advice towards the issues ahead.

P.S just another customer like yourself who only means to help

Userlevel 4

My goodness @magenta3861339

I am so sorry you have had to go through all of this. Our carrier freedom reimbursement program is meant to be easy and it sounds like the ball was definitely dropped here. The carrier freedom reimbursement program is meant to be just that, a reimbursement, and while we try to get your promotion approved as fast as possible, you may have to pay your final bill with your previous carrier out of pocket and wait for the reimbursement as the program does not automatically pay your final bill. I know this is all in hindsight but I am very glad to hear that our care teams were able to get this sorted with the virtual reimbursement card. We would be very sad to lose your business because of this 😥 I hope that you are still able to find some value in the service we offer and choose to stay.

Well, it’s 72 hours & no virtual credit card sent. T-Mobile dropped the ball again!!

Response from sales rep.

This is just crazy. I just want this collection off. If I had the money I would pay it off but I don’t.

This is all because I switched over to T-Mobile

Userlevel 4

Oh no! What specifically did our sales team say? It looks like you may have been trying to upload an image but nothing came through?

I asked for the status. Because I never got a virtual card after 72 hours. It was promised

Sales rep that help me get switched to T-Mobile said:

“A specialist from the promo dept will reach out on monday around 1030 am. It looks

like they need to send a physical card because of all the issues... it is being created as of the 17th and she is attempting to expedite it. More details will be available on this date.

The last rep did not proceed properly with the digital process. Now i have this specialist assigned with follow up. I am on the phone with them now.

I am not here on monday, but she stated that she would ensure follow as she knows the record of my attempts to get this solved -

I will find a solution and I am truly sorry this has not been fixed.

I got you, i will ensure it gets handled on my end”

Userlevel 4

Oh okay, thanks for clarifying. So just to confirm, you are now going to be getting a physical card now?

I have been a member of T-Mobile for a while now, and I was on a month to month no contract plan. Yet when I wanted to stop paying for my services, I was continually being charged as if I was on a contract, which I wasn't. Late fees and monthly fees since July have accumulated till now. And have been sent to a Debt Collection Agency on October 22nd I believe. I want this removed, and fixed immediately. I will pay some amount if that is needed? I want to restart my T-Mobile services, yet I can't because of this "debt collection". I have seen other threads talking about this same sort of issue. I want this resolved as quickly as possible.

Please, and thank you.

I have a notification on my Credit report stating that I owe a debt collection agency money which is from T-mobile, and it has been sent to collections. I never received any information in regards to a debt before hand and I am still a current T-Mobile customer, OTHERWISE I would have paid it. I want to work with T-Mobile directly to pay off my debt. I do not want to contact the Debt Collection agency AGAIN. I have no problem at all paying off my debt, but I want this removed from my Credit report ASAP, because it is very damaging. I am very willing to work with T-Mobile to resolve this issue.  I do not have Facebook or a Twitter. I would like to E-Mail directly or speak to someone over the phone.

 

Thank you!!!

Almost the same exact experience EXCEPT , you offered me a credit to my account in the full amount I owed and I signed legal papers with you.  You reported me to collections before settling with me  during the lockdown when T.Mobilepublically announced it would turn mo one into collections-!  So thank you , you lowered my dismal score with your underhanded actions and we have  a legal agreement that I have again had to reach out for help with because I'm pretty sure your actions against me causing me real demonstrable harm is a separate issue . I was never , never notified by you and your team of legal experts that you were taking action against me and this debt showed up in my credit report as the reason for my worse credit score.  I cannot begin to put words to my outrage that you did this and apparently did this only to me given your announcement that during the lockdown you weren't turning customers over to collections - and I was actively disputing that bill which I ultimately prevailed so what wtf is that over $500 collection on my record reported by you in April. ?  I called the number and got someone overseas on a poor connection and I cannot tell you what was accomplished. Unreal - this cannot be legal ! I should not be having this aggravation at all - it's like you did me dirty while playing nice to face - you stabled me in the back and left me in the dark .  You should be scrambling to fix the harm you caused over a bill I don't even owe but lowered my score and you intentionally failed to ever mention this - I'm absolutely flabbergasted and like I said , because  there are laws T.Mobile has to adhere to in fair credit reporting and I am pretty certain you did not in this case and I think you acted in way that was personal and punitive and did it at a time you publically claimed you would not be reporting accounts to collections - every bit of this stinks - 

Amy Carrick  

 

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