WHY AM I calling in again for the 4th month in a row to question the insurance charge that you keep surcharging my account with, that NEVER WAS AUTHORIZED.. And I am subject the most ridiculous hold times ever.. 40 min+ no matter if I call 5am/ noon or 7pm ** Where are the EXPERST.. That supposedly correct this concern 4 most ago @!! omg.. WHAT IS UP WITH THE HOLD TIMES….!!!
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