Delayed billing, dropped calls... DISSAPOINTMENT!

  • 9 October 2018
  • 1 reply

I spent my afternoon(over an hr) after work with a customer service rep who had no idea how to come up with a reason as to why T-Mobile decided to “delay” my monthly device installments in September and charge them all at once in October. I guess I did t read the fine print on my contract where it says T-Mobile can charge whenever they want or they can not charge me and the charge for multiple installments the following month.... or whenever they like I’m sure. It’s pretty unfair that they get to undercharge and overcharge as they please. What if I didn’t feel like paying this month, I’d be left with no service. I’m just so over T-Mobile, for the past few months, my internet it slow, my calls drop, and now this... i have five devices on my account, it’s happening to all of us. I think it’s time to switch.

1 reply

Are you sure it's the carrier (T-Mobile) and not a problem with your surroundings? I was talking to someone who had problems with their cell coverage in an apartment and I mentioned how things such as the distance between the nearest tower, building materials, and other electronic devices can weaken or block your signal, leading to bad reception and/or dropped calls. You have a number of options you should check out before dropping your carrier, especially if it means breaking a contract and getting hit with a big penalty.