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Dropped calls in my house


I have had a problem with calls dropping when I am at home. I live in Chicago, and my phone works fine everywhere but at home.  I am talking fine, and then, the call goes dead.  Sometimes it comes back, sometimes not.  I thought it was my old S7 which was the problem, but I just got a new S10 and it is the exact same problem.  I have tried wifi calling as well, and nothing seems to work.  This is becoming a serious problem since I am now working from home.  Any ideas would be greatly appreciated!

-Jim

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Best answer by tmo_ian 17 April 2020, 22:30

I took a look through our Can't call, dropped calls, & other calling issues​ and you've done most of the troubleshooting. As long as you're on the latest software and the issue happens without a case, the next step is to contact us. An Expert will take a closer look, may have some additional troubleshooting to complete, and will get this escalated as needed.

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Are you using WiFi Calling? If you start a phone call on WiFi and move away from the router, the call will drop.

I've done it both ways.  Calls drop either way.  I am stationary in my home office, sitting in my chair.  Calls start off great, and then several minutes into the call, either I can't hear them at all, they can't hear me at all, the call drops all together, or a combination of all three happen.  I don't move at all, and the wifi signal is strong in my office, I am constantly on the internet so I know that functions well

Well, if your router doesn't prioritize WiFi Calling, you could drop calls because of your internet connection saturates.  As for when you're not using WiFi Calling, it might help to know where you're located and what phone you're using. 

Userlevel 6
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They could also try putting their device in airplane mode and then enabling WiFi Calling to make sure it isn't trying to switch back to a spotty cell connection.

I am located in Chicago, Northwest side, and I am currently using a Samsung S10, but the issue was the same with my Samsung S7 edge as well

It might be that you're in an area where band-71 (600 MHz) has not yet been installed and you're relying on band-12 (700 MHz) for indoor service. Band-12 is pretty limited and may become saturated. However, this does not answer why calls fail when you're on WiFi. I'm just grasping at straws. Don't really have a clue why this is happening.

Userlevel 2
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I took a look through our Can't call, dropped calls, & other calling issues​ and you've done most of the troubleshooting. As long as you're on the latest software and the issue happens without a case, the next step is to contact us. An Expert will take a closer look, may have some additional troubleshooting to complete, and will get this escalated as needed.

I did, I talked with someone the other day, and they said they were sending something to me which would boost my signal.  Should I be getting any kind of email confirmation on that?  So far I have not.

Userlevel 6
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It can take a week or two for those to ship.  Sometimes even longer in times like the current state of the world.  Once you get a shipping confirmation, it should arrive within a few days. 

Ok, great.  Thanks so much!

-Jim

On Monday, April 20, 2020, 04:24:38 PM CDT, syaoran <no-reply@t-mobile.com> wrote:

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Dropped calls in my house

reply from syaoran in Account & services - View the full discussion

It can take a week or two for those to ship.  Sometimes even longer in times like the current state of the world.  Once you get a shipping confirmation, it should arrive within a few days. 

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Finally, your cell phone itself can be the cause for dropped calls. ... Finally, a cell phone requires a quality power supply to maintain a stable connection during a call, so if your battery is running out, the likelihood of a dropped call is also increased.

I don't move at all, and the wifi signal is strong in my office, I am constantly on the internet so I know that functions well

I have been having the same problems with phone calls dropping. It started over a year ago tried everything. Tech guys from T-mobile couldn’t figure it out and said everything looks good. Insisted and they finally send me a cell-Spot. It worked for few months. I’ve been calling them and they finally sent me an other model for replacement. I think that issue must be some type of interference that can’t be or is costly to fix. Good luck!

Add me to the list of people whose wifi calling drops.  I am forced to use wifi because, despite your claims, the cell signal does not cover my property.  New phone (Oneplus 7T), all updates (10.0.16), gigabit fiber, FIVE access points.  This usually, but not always, happens when I am moving.  This tells me that your wifi calling is anything but the state of the art.  Other than moving to a different carrier, what can I do to make calls with my cell phone in my own home?

Userlevel 5
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they should have a signal booster that actually runs off your home net. one problem that has popped up for a few carriers when it comes to WFC (wifi calling) is when your phone looses its actual mobile connection yet still is connected to wifi/wfc it tends to spasm out a bit. could be what you are seeing here.

 

try it again but turn your phones airplane mode on..then turn your wifi back on and make sure WFC is back up and running..then try a few test calls while walking about to see if it still drops or not.

This is happening to me too, and it is infuriating. I have a 1Gb symmetrical fiber connection, with a WiFi6 router 15ft away from me. No other device (be it PC, Mac, Firestick etc...) loses connectivity, but this p.o.s T-Mo service drops calls randomly. It’s enough to make me want to jump ship because I am forced now to take calls over skype on my PC as my phone cannot be relied upon.

 

And no, I am not moving amount. Instead of spending money on shi**y tuesday promotions how about actually properly enhancing your IT infrastructure???

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