Email contact for complaints

To whom it may concern, 

 I’m writing to you because I HAD ENOUGH STRESS with your company specifically your experts/billing/warehouse I’ve been thru hell to get my phones upgraded to the latest phones. For two months I’ve been calling you company to upgrade my phone and put down payment it seems NOONE knows how to do it… so finally I spoke to lachadra based in Tampa location she managed to take my $1309 down payment on my phone and told me that the phone in stock they will be shipped in a day or too well that took me 2 weeks after CALLING EVERY DAY TO GET AN UPDATES ON MY order. Everytime I call IM ON THE PHONE FOR AN HR OR MORE.. I fly for living and have kids I don’t have time to call everyday and be on the phone for over an hr… every time I call YOUR “EXPERTS” they have no idea of what’s going on I have to repeat my self every time it’s exhausting. One of them canceled the whole order and added a line to my account without me telling her?? What the hell thank god I felt something not right and called asked for a manger to see what’s going on and fixed it and deleted the extra line they added on my account. OMG IM JUST CALLING TO GET MY PHONEs then I called again they told me we have to start another order because my bank rejected?? So why NOBODY CALLED ME OR TEXT ME TO LET ME KNOW ABOUT MY BANK I CALLED AGAIN THEY START ANOTHER ORDER I GAVE THEM DIFFIRENT CARD START EVERYTHING FROM SCRATCH TO GET IT DONE. Also I found out they have my email WRONG and added an N gave me a middle name ???? Wth enough is enough it’s a long story I HIGHLY RECOMMEND YOU TO LOOK AT MY ACCOUNT LISTEN TO PHONE CALLS TO SEE IM. OT LYING TO YALL. I have corporate account thru DELTA AIRLINES I referred soooo many co workers to YALL BUT AFTER THIS 2weeks from hell wasting my time and stress I’m DONE WITH T-MOBILE ALSO I WILL NEVER RECOMMEND SOMEONE TO YOUR COMPANY REALLY BAD EXPERIENCE LACK OF COMMUNICATION LACK OF PROFESSIONALISM UNACCEPTABLE POOR SERVICE.

Also one of your managers Saw what I’ve been thru and promised me of a good compensation credit or something and PROMISED ME  TO CALL ME BACK AND DO IT FOR ME NO CALL NO NOTHING I CALLED TO ASK ABOUT HER OR IF SHE CAN CALL ME BACK NO WHERE TO BE FOUND. I’m shocked how y’all lie to us like that after all what I’ve been thru. 

I NEED A RESPONSE FOR YOU GUYS ALSO ASK BRITNEY THE MANAGER WHERE IS MY COMPENSATION WHY YALL NEVER CALL ME BACK AND FIX THIS PROBLEM. Your “experts” I won’t call them that because they’re not expert they need more training because they don’t care literally. 

Sam) 

Order # S115563984

Order # S115279986

Thank you and I hope you make this right

I'm getting frustrated cause I am going on day 2 without service I need my phone for work and all they can say is there updating a tower near me I want my bill adjusted for the loss of phone service. Oh by the way my bill isn't due til July 14th I pay to much for crappy to NO service

Location: WA State Fair
 

At T-Mobile spin a wheel we won 2 Smartphones, 2 S11 and one 50% off Apple Watch SE. 

when we went to collect the same, they said you need to move your current phone no and you can go to the store. I asked there was nothing written on the booth also there was nothing on spin a wheel. They didn’t gave us anything which we can take along and claim. Wasting people’s time and false promotion. 
 

Why lie to the people and have huge lines and the end if you don’t have anything to give. After winning they don’t give anything. These kind of false promotions affect the brand directly!  
 

very unsatisfactory!!

Same here! 20 years with Verizon Business account. I took a gamble and left too. WORST THING I EVER DID. First bill isn't due and everything they promised NEVER HAPPEND. I was lied to and nobody is doing anything about it.  Deception is their middle name. From the lying POS who got me to switch on the the phone, to the manager in the store, to Customer Service and Management! I am disgusted, but I will not let this go! I promise you that.

I’ve been with T-Mobile for a month.  First bill was $180.  Was told the plan would be $45 with an additional $5/month credit for auto pay.  I went ballistic and the store reps were useless.  They lied and I have filed a federal complaint and one with my state’s attorney general.  Let’s see if that wakes someone up.  Charging me for services I don’t have is fraud.  Honestly, the service itself if miles above Verizon.  Then again, I spent dozens of hours getting signal boosters and such set up in my home with tech support.  I did all the work and they still want to fleece me?  Nope.  Taking action and I sincerely hope someone gets fired for this.

Also BBB can also help if they get enough complaints they can also take their license What they are doing is fraud FCC & state Attorney Generals yours and their main office State charging people for equipment they never got or returned to them is fraud & federal crime they can loose their license  over it I'm not playing their games they have 24hrs to refund my credit card or they will be hit with law suits 

The customer service sales is a SCAM I place a order for IPhone for my granddaughter for Christmas I specified I need for Xmas for my 9year old I paid to had it express it didn't come til the 27th after Xmas  my granddaughter was disappointed.  Placing the order they gave me a Tablet never explained to me the would be a monthly charge. I SWITCHED for Metro pcs Wish I never switch.  I send the Tablet back I had to pay UPS 15.00 to send back. They charged me for service on the iPhone . Calling customer service  is WRONG give you false information. On top of that the phone they sent me doesn't  charge it take a full day to charge my phone NEVER AGAIN WILL I RENEW MY SERVICE WITH THEM AFTER THUS YEAR IS OVER I hate T MOBILE they are a rip off and sales department is a SCAM never again 

Hello T-Mobile Customer Service,

I’m a very long-time loyal T-Mobile customer. 

Purpose of this letter to communicate my extreme dissatisfaction with T-Mobile’s overseas customer care team.  I’ve been paying $136.17 p/Mo for the lines I have and in June ’22, I placed orders for internet service, 3 Samsung watches (Free & $5 p/line), 1 Apple Watch & Samsung Note20.

Everything the overseas team promised during the call where lies & I returned the internet service device, & 1 Samsung watch.  Spoke not multiple people (Jona, Liberty, Jimmy, John, Rommel & Sebastian) and some claimed to be Supervisors, which they were not.  Finally, someone claimed to be a Supervisor named “Michael”.  He understood the issues and issued a lump sum credit @ $130 p/Mo for 4 months to correct all issues.  He also promised to follow up which never happened.  I called in every month to adjust the bill and it was taken care of after many backs and forth.

On January 14th @ 12:40 PM, I spoke to someone named “Aya” to upgrade my daughter’s iPhone 8 with iPhone 14 and a Samsung watch (free). “Aya” assured me that my monthly bill will be $181.33 after all eligible discounts excluding kickbacks. I reconfirmed with her to make notes in my account stating the monthly rates to avoid any future issues (please refer to the recording from this date).  She promised to call back on February 9th to make sure my bill is in alignment with promises made but no calls!  Received the iPhone 14 but it had a new number (not supposed to be) and no Samsung watch!

I called back on 2/9 & spoke to a person called “Georgi” – she sounded like a kid and everything I said was a surprise to her.  She said there isn’t any notes in my account stating my bill will be $181.33.  Per my request, she escalated the issue and her supervisor named “Victoria” called me back.  Explained the whole story again and she said she will call back in 2 days after investigation.  She also confirmed that all T-Mobile promises will be honored, without any exception.  As you can imagine, no return call from Victoria!

On 2/15 @ 8:40 AM, I spoke to a “Ken”.  Explained the same over & over again.  When I asked for a manager, he asked what the reason was and I lost it!  Stayed on the phone for 51 minutes waiting for a manager and I had to hang up since there weren’t any responses.

On 2/18, spoke to the CS Team in the USA!  The CS person (can’t recall her name) explained all my bill supposed to be $201.96 after discounts. As you can see, my bill shows as $265 but I couldn't get an explanation. Spoken to her Supervisor in the US and gave me the address to send this letter explaining my concerns.

I still have all the test communications I had with Customer Care @ 611.  As mentioned, I've been with T-Mobile for a very long time, never had a payment issue and even recommended T-Mobile to my friends & family.  All I ‘m asking T-Mobile to honor the promises made to keep my monthly payments minimal as possible.  If nothing can be done, I wouldn’t have any other choice but to cancel my services with T-Mobile.

Thanks for your time reading this letter and I look forward to speaking to someone regarding this matter at the earliest.

This isn't a Tmobile customer service site but basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to voice your concerns.

Honestly after my iphone is paid off I’m going to switch cell phone carriers Tmobile sucks for customer service they are rude they keep giving you the run around when they sent you a defective product I do not have access to a computer  or a printer and don’t own one I’m on a fixed income I don’t drive or have a car i don’t have a licence im not paying for a taxi or an Uber from where I live to drop of something I have no time and no way to get there  im not paying for it to be shipped back in this matter the customer is always right I will keep complaining on here until people can see that you have rude sales people I have a right to say how I feel on here your company sucks

This is basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help.

what does the post directly in front of yours say?