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Email-to-SMS is not working

  • 15 January 2018
  • 51 replies
  • 7978 views


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51 replies

@srickar Hoping you can help… I can send email to 10-digit-phone-number@tmomail.net and receive SMS fine, works as expected.  Here’s the problem that started about 6 months about.  We have an email distribution address at my company that has several employee’s email to SMS addresses as subscribers to that distro, but when emails get sent to that distro address, the T-Mobile users no longer get SMS notifications.  Any ideas why that’s happening or how we can fix it?  Thanks!  Happy to DM the details.

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