I’m trying to sign up for the Emergency Broadband Benefit for my prepaid plan. I went to https://www.t-mobile.com/emergency-broadband-benefit and clicked on the “prepaid customers” login link, which took me to what looked like a regular login page. But when I entered my cell number, I got:
Uh-oh, it looks like we have our wires crossed. Please try again later.”
This problem has existed for most of a week now. Note that I am able to log in to my account from the T-mobile homepage or wherever else with no problem. (Obviously, since I’m posting from that account now.) But even if I’m already logged in when I go to the EBB login page, it gives me the error above. It seems like the EBB page is broken for prepaid accounts.