Solved

Employee Review


Can I leave a T-mobile employee review anywhere?

icon

Best answer by tmo_mike_c 25 April 2018, 18:30

View original

57 replies

Hey @magenta4753749  and thanks for posting.

 

We don't really have an official employee review option here on support. If you'd like, you can reply to my private message and I'll make sure I get your review sent to the right folks on my internal team. We always appreciate any feedback so please let me know. Thanks!

How do I leave a review?

Recognition Billie@T-Mobile - What an well rounded, outstanding professional on tech support team. Billie assisted me in troubleshooting my issues and got to the root of the cause. She helped me to understand why and what the issues were by placing them in terms and giving examples to educate me so could know and understand . Excellent job, people respond and follow through at a substantial higher level than if they are just told what to do without reason. This type of care provided me to trust and feel satisfied. The natural way in which Billie@T-mobile helped me was humane and refreshing. I never had customer service in which she provided. You cant teach the genuineness and patience that made her stand-out so far from the rest and a job well done. I now simply know and understand things that I could never quite really put together and even though I use them often. Thank you for your professionalism, active listening and caring to resolve my issue as if I was a relative or a friend that needed assistance. I lucked out by getting you on the other end of the phone call. Thanks again!

I want to give feedback on my experience while at TMOBILE in Montgomery, Alabama. I added a new line to my exsisting line, but for some reason, I could not get it activated over the phone with the expert. Therefore, I arrived at the store and a store expert name Darius Brewster greeted me as well as any other customer that came in after my arrival. Darius Brewster is an exceptional employee, his customer service is off the charts. This young man is exceptional. He is patience, knowledgable, shows great customer service, consideration, empahty, respectful and all the positive practices above. Meanwhile, as Daruis was assisting me with my phone issues, he was on the phone with the TMOBILE expert, I watched this young man greet, assist me, helped solve the issues with about 4-5 other customers phones, as they each came into the store, one at a time, WOW!  To add, at one time, he was waiting on me, the customer standing there, as he was helping another customer on the Ipad, there is no greater customer service, if so, I did not see it. Darius gets the job done, without even thinking about it; yes, he does enough for 2 people. I have been a customer with TMOBILe for almost 20 years and I have never, ever seen such great customer service and compassion, in an employee. I was happy when I left, and I think everyone else was pleased, as well. I did not hear not one complaint, about his customer service. Employees like Darius Brewster are very hard to come by, and he deserves an award and a raise. 

 

Karen McQueen

Userlevel 6
Badge +13

Hey @magenta4753749  and thanks for posting.

 

We don't really have an official employee review option here on support. If you'd like, you can reply to my private message and I'll make sure I get your review sent to the right folks on my internal team. We always appreciate any feedback so please let me know. Thanks!

How do I leave a review?

post what your experience was and @tmo_mike_c  can work on getting it to the right people.

T mobile is not a good phone company they rip you off over charge for phone lie about discount and free Netflix I will be leaving this company real soon

I wanted to leave a review on a costomer servies representative. her name was kris. i wanted to say she was amazing she kind,calm,and did allshe could tohelp me the costumer out. i really wish for this to be shared. with her manager or whoever.she deserves a total raise

 

I did not get a survey, so I would like to leave a review on my recent sign up to TMobile services in the Port St. Lucie store at 3027 SW Port St Lucie Blvd, Port St Lucie, FL 34953. Anna was extremely helpful and courteous and I have been searching for 10 minutes for a way to thank her! Great experience.

Jennifer Whiting

Reply