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Can I leave a T-mobile employee review anywhere?

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Best answer by tmo_mike_c 25 April 2018, 18:30

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I've been with T-Mobile for almost 16 years and was offered a comparable rate plan, that cost less than my current T-Mobile plan, also new updated phone by another provider. But because I don't like the hassle of switching companies I called T-Mobile to ask what they can offer me so I would consider staying to my astonishment the only offers I got was what I can already view online and would be additional cost to my bill. I didn't feel like a valued customer as they would like to call it! So with much consideration I will be making my switch today. 

I am a new customer to T-Mobile, I went to the store and explained exactly what I wanted and I chose the magenta max family plan but I was surprised after that none of the promotions that I had was used ( switching the number and the promotion offered by my work ..) and the bill was big one and different than what i heard from the store manager assistant 😕… so I decided to take back everything and cancel my account and go back to my old phone service.. but one very excellent employee in the customer service was able to calm me down and he was extremely helpful and understanding to the situation and he did his magic and fix everything very professionally , His name is Ethan ,I asked for his last name but he said it’s against the T-Mobile policy so he gave me his work id number :128060612 .

if my account is still here with T-Mobile, it’s only because of Ethan … hopefully T-Mobile will promote him he deserves it 💯.. 6 families waiting to see my experience with T-Mobile to switch their lines..

 

Hello I would like to leave a customer review for the help I received today. 

I did not get a survey, so I would like to leave a review on my recent sign up to TMobile services in the Port St. Lucie store at 3027 SW Port St Lucie Blvd, Port St Lucie, FL 34953. Anna was extremely helpful and courteous and I have been searching for 10 minutes for a way to thank her! Great experience.

Jennifer Whiting

I wanted to leave a review on a costomer servies representative. her name was kris. i wanted to say she was amazing she kind,calm,and did allshe could tohelp me the costumer out. i really wish for this to be shared. with her manager or whoever.she deserves a total raise

 

T mobile is not a good phone company they rip you off over charge for phone lie about discount and free Netflix I will be leaving this company real soon

Userlevel 7
Badge +13

Hey @magenta4753749  and thanks for posting.

 

We don't really have an official employee review option here on support. If you'd like, you can reply to my private message and I'll make sure I get your review sent to the right folks on my internal team. We always appreciate any feedback so please let me know. Thanks!

How do I leave a review?

post what your experience was and @tmo_mike_c  can work on getting it to the right people.

I want to give feedback on my experience while at TMOBILE in Montgomery, Alabama. I added a new line to my exsisting line, but for some reason, I could not get it activated over the phone with the expert. Therefore, I arrived at the store and a store expert name Darius Brewster greeted me as well as any other customer that came in after my arrival. Darius Brewster is an exceptional employee, his customer service is off the charts. This young man is exceptional. He is patience, knowledgable, shows great customer service, consideration, empahty, respectful and all the positive practices above. Meanwhile, as Daruis was assisting me with my phone issues, he was on the phone with the TMOBILE expert, I watched this young man greet, assist me, helped solve the issues with about 4-5 other customers phones, as they each came into the store, one at a time, WOW!  To add, at one time, he was waiting on me, the customer standing there, as he was helping another customer on the Ipad, there is no greater customer service, if so, I did not see it. Darius gets the job done, without even thinking about it; yes, he does enough for 2 people. I have been a customer with TMOBILe for almost 20 years and I have never, ever seen such great customer service and compassion, in an employee. I was happy when I left, and I think everyone else was pleased, as well. I did not hear not one complaint, about his customer service. Employees like Darius Brewster are very hard to come by, and he deserves an award and a raise. 

 

Karen McQueen

Recognition Billie@T-Mobile - What an well rounded, outstanding professional on tech support team. Billie assisted me in troubleshooting my issues and got to the root of the cause. She helped me to understand why and what the issues were by placing them in terms and giving examples to educate me so could know and understand . Excellent job, people respond and follow through at a substantial higher level than if they are just told what to do without reason. This type of care provided me to trust and feel satisfied. The natural way in which Billie@T-mobile helped me was humane and refreshing. I never had customer service in which she provided. You cant teach the genuineness and patience that made her stand-out so far from the rest and a job well done. I now simply know and understand things that I could never quite really put together and even though I use them often. Thank you for your professionalism, active listening and caring to resolve my issue as if I was a relative or a friend that needed assistance. I lucked out by getting you on the other end of the phone call. Thanks again!

Hey @magenta4753749  and thanks for posting.

 

We don't really have an official employee review option here on support. If you'd like, you can reply to my private message and I'll make sure I get your review sent to the right folks on my internal team. We always appreciate any feedback so please let me know. Thanks!

How do I leave a review?

Recently I had the most wonderful customer service experience over the phone with Larry from Birmingham AL. Best customer service rep I've ever spoken to. Promote this guy!

Userlevel 6
Badge +15

So glad reading posts like this @Tyang049. Just warms the heart. Thanks for coming here to share that love. :grin:

Thank you Michelle@T-Mobile, Romvick@T-Mobile and Claire@T-Mobile. They picked up my calls and answered every single small details I've questioned about; they've configured everything as I needed to. Thank you for removing the line I wasn't satisfy about it and making such great arrangements plan payment with me. I will continue on forward be a Loyal Customer on T-Mobile! I couldn't be more happier than their customer services and comprehending my solutions right away! MVP.

⭐️⭐️⭐️⭐️⭐️

 

Thank you Michelle@T-Mobile, Romvick@T-Mobile and Claire@T-Mobile. They picked up my calls and answered every single small details I've questioned about; they've configured everything as I needed to. Thank you for removing the line I wasn't satisfy about it and making such great arrangements plan payment with me. I will continue on forward be a Loyal Customer on T-Mobile! I couldn't be more happier than their customer services and comprehending my solutions right away! MVP.

⭐⭐⭐⭐⭐

I need to leave a review here. Lately is literally imposible to get customer service when we need it. Either by phone or chat nobody answer, the return of the calls are way later, when you are busy. What is happening with the service? And no, it is not due to the time, because I have tried already different times. What is going on here?

My device is eligible for a trade in and I do a get discount if I trade it. But I do not get Half Off when I trade it in on any plan like the ad says. If they were being honest the ad would read, iPhone 13 Pro & AirPods UP TO HALF OFF when you trade in an eligible device on any plan. Saying the customer gets Half Off with the trade in of an eligible device directly states that the customer gets Half Off, not $100 off, not $200 off, but Half Off.

So why is it that I am offered $100 off on my trade in which is a device that is eligible for trade in? Didn’t they say I would get Half Off when I trade in an an eligible device? It’s because the customer only gets Half Off on a trade in of an eligible device IF the device is an iPhone 12. So of course the ad could also have said, Half Off if you trade in an iPhone 12. That would have been honest.

Userlevel 7
Badge +13

NOW BACK BY POPULAR DEMAND
The perfect pairing. iPhone 13 Pro & AirPods half off.
With 30 monthly bill credits when you trade in an eligible device on any plan

 

 

 

I opened up a chat on the t-mobile website on 12/7/2021 and asked if the offer below requires the customer to add a new line. The agent just kept telling me that only the Magenta Max plan will give me this option. I said the ad says “on any plan” not just Magenta Max. I also told the agent, go to the website, click on deals, select “Apple” and then they could see the deal I was referring to. It took me 4 times of copying and pasting the same thing before they bothered to read it thoroughly and finally realized that the ad says “any plan” and that I was not referencing some deal offered through the Magenta Max plan. They said it didn’t require the addition of a new line but they still didn’t seem to know what they were talking about. 

I went to the t-mobile store to talk to someone in person. It turns out that although the ad sounds like the iPhone 13 Pro and the AirPods are half off with an eligible trade in, it is only if your trade in is worth $400+ dollars. The ad is misleading. Is this false advertising? They make it sound like the iPhone 13 Pro and the Airpods are half off as long as you have a device that can be traded in!


NOW BACK BY POPULAR DEMAND
The perfect pairing. iPhone 13 Pro & AirPods half off.
With 30 monthly bill credits when you trade in an eligible device on any plan

Best service ever!  @Queen5667300@T-Mobile has the best above and beyond attitude. Problem solver and a true asset to the company! 

Goodmorning! I have recently spoken to Paul over the phone and he has given the most AMAZING service to me 🙂 .I’m going through a really hard time right now and he was so understanding. The service he gave , It was quick and he didn’t give me a hard time at all . T-Mobile keep doing what you’re doing with Paul ! . I wish I could get him every phone call . THANK YOU GUYS !! ❤️

Userlevel 7
Badge +13

We have been T-Mobile customers for 17 years. Recently we upgraded our phones at a retail store. Unfortunately at the store we were misled by a promotion and it turned in to quite a mess. After no success working at the retail store I spoke with Whitney a T-Mobile expert in Maine who was understanding, professional, knowledgeable and came up with a resolution that we were happy with. We were very unhappy with T-Mobile prior to luckily getting matched up with Whitney. We will now continue our long standing partnership thanks to Whitney. My recommendation here is to make sure you deal with a corporate T-Mobile store and not a third party retail store. We did not realize there was a difference and something T-Mobile should let customers be aware of. To find out a corporate store location you can get that information easily from Customer Service.

 

 

 

3 months old but Sprint had the same thing. if memory serves you can usually tell by the name on the boards.. it’ll say something like Sprint on the primary brick and mortar stores and “by Sprint” on the privately owned ones….so not sure if its the same thing with the TMO stores compared to the privately owned ones.

Hello! Please pass this on to any appropriate parties.

 

I want to thank Gavin Smith from the Florence, KY location.  He assisted me in opening up a new plan, obtaining the best deal that encompassed all I was looking for, the switch from Android to iPhone, and everything in between.  He was welcoming, knowledgeable, and seemed like he truly enjoyed what he does.  It was a breath of fresh air to have such a hospitable salesman who could sell but not make me feel an insane amount of pressure.  I understand there’s always a quota, but if you oversell me, I am the type of person to lock up and walk away because of a feeling of discomfort.  This was NOT the case at all.  In fact, I wanted to buy everything in the store for this young man.  He’s an absolute asset to your team and you should be grateful you have him. Thank you, Gavin, for everything you did for me & continue to do when I call the store with questions.  

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Every single time I call in I get transferred to the wrong department and waste minimum of two hours of my day. I started to cancel service but then was sent to collections before I even received a final bill. (Within a week of canceling, sent to collections) WTF!!! So I remember how to handle this kind of scandals from the early 2000’s and the old cell carriers like Cingular wireless. I called back and begged to be reconnected. Fortunately the collection letters stopped for now. Time will tell. Monitoring my credit report. Cheaper to keep service than to cancel and settle debt also compromising my credit report. Other downside is I already sent the device back. It took them a month to ship another while on back order. So here again I need a refund for the month without service but instead of refunding that month on autopay they charged an extra $23 dollars. Sat on hold once again only to be transferred to technical support over $83 they owe me. At this point I have spent well over 6hrs trying to straiten out my account. My time is worth much much more. TMobile, shame on you and your shady practices. The device itself works great and its sad you have such a great product but zero trust from customers that have to interact with you.

Repeating posting to bypass their “duplicate content block”

Every single time I call in I get transferred to the wrong department and waste minimum of two hours of my day. I started to cancel service but then was sent to collections before I even received a final bill. (Within a week of canceling, sent to collections) WTF!!! So I remember how to handle this kind of scandals from the early 2000’s and the old cell carriers like Cingular wireless. I called back and begged to be reconnected. Fortunately the collection letters stopped for now. Time will tell. Monitoring my credit report. Cheaper to keep service than to cancel and settle debt also compromising my credit report. Other downside is I already sent the device back. It took them a month to ship another while on back order. So here again I need a refund for the month without service but instead of refunding that month on autopay they charged an extra $23 dollars. Sat on hold once again only to be transferred to technical support over $83 they owe me. At this point I have spent well over 6hrs trying to straiten out my account. My time is worth much much more. TMobile, shame on you and your shady practices. The device itself works great and its sad you have such a great product but zero trust from customers that have to interact with you.

Location 4350 Ridgecrest Dr Se, Rio Rancho NM. 

Nicole was my rep and she did amazing! Employee of the month!

                   !EMPLOYEE REVIEW !

I just wanted to write a employee review about Mariane with the REP ID 17780276 she was absolutely outstanding incredibly helpful  and I wish this is sent to the right department so mariane gets the recognition she deserves 👍  ALSO THANKS T-Mobile

I just wanted to extend my sincere appreciation to Customer Service Agent JT of Huntsville, Texas for his outstanding customer service skills. His undeniable effort to assist  my visit was very refreshing , his worth of knowledge, his overwhelming patience and devoted attention to customer’s concerns is truly amazing.  Thanks to you JT great job!

 

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