I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't help or say when I can use my account. I see "Uh-oh, it looks like we have our wires crossed. Please try again later." error message when I am trying to login in. I can't use my Netflix as well without access to my profile.
Best answer by tmo_chris
I just took a look at those tickets and it looks like a few other users are having this issue as well. The good news is that our folks are working on a resolution but I unfortunately do not have an ETR at this time.