Hi,
I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't help or say when I can use my account. I see "Uh-oh, it looks like we have our wires crossed. Please try again later." error message when I am trying to login in. I can't use my Netflix as well without access to my profile.
Best answer by tmo_mike_c
View originalThis seemed to have worked for me...
I tried logging in normally (many multiple times) by going to t-mobile.com and got the ‘uh oh’ message.
Found this discussion to look for answers. Found no answers, so tried to add to the discussion by clicking in the reply text box.
That opened up a new page where I was asked my security questions.
Once answered I was able to get into my account.
Hope that helps somebody.
please fix this issue
Can anyone please fix this issue?
Hey. I always get this message when I try to log in. any help? “Uh-oh, it looks like we have our wires crossed. Please try again later.”
Can’t use my phone because I can’t log into my account to pay my bill. 4 days now. Can’t get support because I can’t log on. Can't call support because my phone doesn’t work, because I can’t log on to pay my bill.
I’m having the same issue - “ Uh-oh, it looks like we have our wires crossed. Please try again later. “
I have the same issue :(
i have to login to pay my phone bill . . . Have tried different browsers and devices and still get
“Uh-oh, it looks like we have our wires crossed. Please try again later.”
This is the equivalent of McDonalds telling you they don't have burgers because the delivery guy called in sick. You just don't expect these type of things from a multi-million dollar companies……
I have the same problem and it has been 5 days. Still not working. When will it be resolved?
Same problem here. It’s frustrating..
Me too. Really frustrating.
try to open the email you received from T-mobile and click the link in the email. This will lead to T-mobile site where you should be able to log in.
This seemed to have worked for me...
I tried logging in normally (many multiple times) by going to t-mobile.com and got the ‘uh oh’ message.
Found this discussion to look for answers. Found no answers, so tried to add to the discussion by clicking in the reply text box.
That opened up a new page where I was asked my security questions.
Once answered I was able to get into my account.
Hope that helps somebody.
LOL this actually works.
I’ve been getting this error for years, keeps happening. I haven’t been able to login for months this time. I had to come here to login for it to work. WTF?
I am having the same issue. It's an obvious glitch in the system that T-Mobile refuses to fix. Time for me to switch to another carrier.
I cannot sign in to my account either and my phone is unable to make calls. Can anyone help?
nothing working so far. tried different devices to sign in, different browsers, tried replying to comments, tried signing in with email and phone number. Any other suggestions?
Having this issue now.
Happening again.
Can’t get in either :(
Small updates, I am able login successfully to my account with Wi-Fi without any sim from my old Android device through Android app. But, Web (Chrome, Safari, Mozilla) and iOS app with same credentials I can't login in.
Oh my goodness! I am so sorry you are having so much trouble getting logged into your account! Is this only happening when you are trying to login via mobile? If so, are you seeing the same issue when you try to login on a computer browser?
When I am trying login through web I see next issue "Uh-oh, it looks like we have our wires crossed. Please try again later."
When I am trying login through t-mobile iOS application i see "Sorry, something is not quite right here".
I am able to login through t-mobile Android application.
Thank you so much for clarifying! I think your account needs to be synced up with your account type since there was a pretty major change going from prepaid to postpaid. If you have not already, please give our folks over the phone a call so we can pull up your account securely and get this taken care of for you.
I spoke with 7-9 different people from t-mobile and spend more then 3 hours over the phone, they created a lot ticket but nobody can't help me with this issue. Advice was just wait. So, if you can help with that that will be good.
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