Existing Customer Promos versus New Customers

  • 9 May 2022
  • 1 reply


I’m currently on a Tmobile One Plan (4 lines at $160) + Plus the Tmobile Home Internet ($50) -  (autopay) = $210


Currently, there is a promotion for new customers to be on Magenta MAX (4 lines at $170) and get the Tmobile Home Internet discount ($30) - (autopay) = $200 


My question, over 4 years of being at Tmobile (10+ years previous with Sprint), why can’t I get this promotional pricing?  I’d love the hotspot benefit and the ability to save a little more each month, and after speaking with customer service there was not an option for existing customers. 


Is it possible to get this pricing/plan upgrade, without having to be a new customer or by switching to a different carrier?





Best answer by gramps28 9 May 2022, 23:14

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Have you reached out to Tmobile support using messenger on one of Tmobile social media accounts like Facebook or twitter? They’re a higher tier of support and maybe able to help.