My daughter just added a new phone to our plan, but wants to pay it off early. She pays just a little extra each month. I am set up with auto pay; however, went online before the deduction date and made her small payment as an actual extra EIP payment. All that did was reduce the actual auto payment.
Any advise would be helpful. I’ve been a Tmo customer for over 20 years and their customer service when you call in has really gone downhill. :(