Fail to access T-Mobile app (iOS)

  • 5 June 2019
  • 1 reply


I currently ported in T-Mobile with a Simply Prepaid Plan ($40).

When I tried to access the T-Mobile app, it showed

"Sorry we're not ready for you yet. We're working on improving your app experience."

I had already tried to unload and reinstall the app several times, but still in vain.

I wonder is this usually happened to people just ported in T-Mobile?

If anyone had this problem before can provide me solutions, thank you.

1 reply

Userlevel 4

Prepaid accounts cannot use the T-Mobile app. You will need to access your account through a mobile web page or desktop.