After spending 6 months in the US in 2019, we cancelled/suspended our service - with the intention to return in 2020. It has only just come to our attention that our account was not suspended and that T mobile have been unlawfully auto deducting from our Australian account. I am unable to contact the T Mobile 1-800 # from OS and no email contact is provided! Despite this service not being used for 18 months T Mobile have made no attempt to contact us by email to question the billing. I can cancel the auto debit but how do I contact T Mobile for a refund?
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