We are using Disney Circle on our home network, and it works well, so I was excited to finally see a similar product for our cell phones. We are a family of 6 - 2 adults, 4 kids. FamilyMode worked for a while on the kids' phones when first installed, but now the VPN is toggling on/off on all their devices and disrupting service. One of my sons does not receive texts from me anymore. Tried removing/reinstalling the app, no help.
I want an "EASY" button. Does it exist? Or do I need to go back and get an IT degree to figure this out myself?
My serious question is: Does T-Mobile have a comprehensive, step-by-step setup process for setting up this product on iPhones, so that it actually works?
Signed, a very frustrated parent.
Best answer by tmo_mike_c
Okay. I'm not seeing iMessaging or this VPN issue as being a known problem with FamilyMode. You'll definitely wanna get in touch with our Team of Experts or T-Force team using the methods on our Community-2153 page. They can put a Trouble Ticket together that'll help get this issue resolved with the app and assist further with the iMessages.