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First Billing Cycle

  • 22 January 2018
  • 8 replies
  • 7570 views

Hello T-Mobile,

I have switched to the All One Plan on 1/16/2018 and I have received a text saying my first auto debit will take place on 2/6/2018 for service from 1/17/2018 -2/16/2017. I spoke to a representative and was told my following auto debit will happen on 3/7/2018 for the service from 2/17/2018 – 3/16/2018, which makes sense. My question is, why am I being debited on the 2/6/2018 and not on 2/16/2018 as is when the full cycle of 30 days is completed. It seems like I am going to be paying a full month of service cost for only 20 days of service used on my first bill 2/6/2018. I know this is a postpaid and not a prepaid plan.

Please advise.

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Best answer by tmo_marissa 24 January 2018, 23:57

Hey there, and welcome! I'm so sorry to read that we didn't do a better job of onboarding you regarding our billing when you started your service -- that's a definite opportunity, thanks for taking the time to post here and let us know!
Billing with T-Mobile is called Bill Current -- you're billed at the beginning of your bill cycle, and due dates for recurring charges are within that same cycle -- a little ahead of your cycle close date. For example, if your bill cycle runs from 1/1 - 1/31, your due date might actually be on 1/21. "Usage charges" (charges for things like international calls or play store purchase that are billed to your account, for example) aren't billed until the following month.

I hope that explanation helps a bit, but please let me know if you have any more questions!

- Marissa

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8 replies

Userlevel 6

Auto-pay and Bill Cycles are preset to certain periods of the month for TMobile accounting purposes. You shouldn't have a full month charge for a partial months use that is why sometimes you see a month-and-a-half and sometimes only half a month on the bill when you first start Carrier Services.

Userlevel 5

Hey there, and welcome! I'm so sorry to read that we didn't do a better job of onboarding you regarding our billing when you started your service -- that's a definite opportunity, thanks for taking the time to post here and let us know!
Billing with T-Mobile is called Bill Current -- you're billed at the beginning of your bill cycle, and due dates for recurring charges are within that same cycle -- a little ahead of your cycle close date. For example, if your bill cycle runs from 1/1 - 1/31, your due date might actually be on 1/21. "Usage charges" (charges for things like international calls or play store purchase that are billed to your account, for example) aren't billed until the following month.

I hope that explanation helps a bit, but please let me know if you have any more questions!

- Marissa

Hi Marissa,

I have the same issue as the original post. I'm being billed mid-cycle on a post-paid account.

I just had a wonderful online chat with another T-Mobile rep 17754940, who told me that:

"Apparently we will not be able to change your billing type. All of our postpaid account's first bill works like this. But you a little early is just a one time change, Julian. Your next bill that will cover Feb 8 to Mar 7 will be due Mar 28."

This made it seem like, after the first cycle, my account would be billing me AFTER the cycle was complete.

However, immediately after this conversation I paid my overdue bill (for period ending 7 Feb, but bill due 28 Jan) and enrolled in AutoPay... and received the following, which says that for the billing period 7 Feb - 7 Mar, I'll pay the bill 28 Feb, which contradicts what the T-Mobile rep told me: 

Could you clarify which of these is correct?

Best

Julian

I called regarding the same issue.    the person I spoke to actually said to me....  " well it's like going to McDonalds..."    I cut her off there, what on earth are you talking about woman????   How is it like going to mcdonalds?   When I go there - I pay for something I use that day - not pay for something I didn't use for 10 days.   So after a few days of service, I think I may be walking out the door on this one.  

Hello T-Mobile,

 

I have switched to the All One Plan on 1/16/2018 and I have received a text saying my first auto debit will take place on 2/6/2018 for service from 1/17/2018 -2/16/2017. I spoke to a representative and was told my following auto debit will happen on 3/7/2018 for the service from 2/17/2018 – 3/16/2018, which makes sense. My question is, why am I being debited on the 2/6/2018 and not on 2/16/2018 as is when the full cycle of 30 days is completed. It seems like I am going to be paying a full month of service cost for only 20 days of service used on my first bill 2/6/2018. I know this is a postpaid and not a prepaid plan.

 

Please advise.

That is not only the most absurd reasoning, not only because this happen to me, but also because 1). Your service reps never explain this to new customers. 2). Why do the customer suffer because of T-Mobile need to keep their account straight. T-Mobile has both the resources and the man power to have developed something more straightforward and less of a shock and hassle to its customers will excusing the company bad behavior and treatment with some across the board excuse that doesn’t fix the problem!

I just switched to T-Mobile and learned about “Bill Current” after I logged into my account and saw the bill that was due sooner than I expected. The customer service rep told me the same story “it’s like McDonalds” - please, stop it, makes no sense at all and makes it even more confusing.

The name “Bill Current” is also a glorified monicker for something in between pre- and post- paid plan. Just admit you need to improve cash flow to be able to give lower rates than your competition. I totally get it and would be ok if I were treated like an adult with full transparency.

I there it is transparency, the most difficult thing to get from a company. When customer reps aren’t train to be transparent. And it never ending. And the sad thing is I’m enjoying my phone, willing to pay what I as a customer agreed upon. But only found out that that agreement was as mist and smoke. And then I have to call and listen to this dishonest description, “ we’re expect blah blah blah”. If all the customer reps I spoke with there wasn’t one who fit that description. 

I found this old post because I enrolled on Feb 24, got phones on Feb 26. Set up autopay on Feb 28th but first bill won't show $5 discount even though I did not port over number until that same day 🙄! Also saw that it is for $135 (3 lines) although I will only have service for 21 days of that first cycle. It should be prorated to $94. BTW I love the service and this 5G is awesome as I'm getting 150-200 mbps but this billing issue is not a good start!!

**Chatted with customer service and he gave me a $40.50 credit 😁

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