Solved

First Billing Cycle

  • 22 January 2018
  • 4 replies
  • 155 views
M

Hello T-Mobile,

I have switched to the All One Plan on 1/16/2018 and I have received a text saying my first auto debit will take place on 2/6/2018 for service from 1/17/2018 -2/16/2017. I spoke to a representative and was told my following auto debit will happen on 3/7/2018 for the service from 2/17/2018 – 3/16/2018, which makes sense. My question is, why am I being debited on the 2/6/2018 and not on 2/16/2018 as is when the full cycle of 30 days is completed. It seems like I am going to be paying a full month of service cost for only 20 days of service used on my first bill 2/6/2018. I know this is a postpaid and not a prepaid plan.

Please advise.

icon

Best answer by tmo_marissa 24 January 2018, 23:57

Hey there, and welcome! I'm so sorry to read that we didn't do a better job of onboarding you regarding our billing when you started your service -- that's a definite opportunity, thanks for taking the time to post here and let us know!
Billing with T-Mobile is called Bill Current -- you're billed at the beginning of your bill cycle, and due dates for recurring charges are within that same cycle -- a little ahead of your cycle close date. For example, if your bill cycle runs from 1/1 - 1/31, your due date might actually be on 1/21. "Usage charges" (charges for things like international calls or play store purchase that are billed to your account, for example) aren't billed until the following month.

I hope that explanation helps a bit, but please let me know if you have any more questions!

- Marissa

View original

4 replies

snn555
Rank
Userlevel 6

Auto-pay and Bill Cycles are preset to certain periods of the month for TMobile accounting purposes. You shouldn't have a full month charge for a partial months use that is why sometimes you see a month-and-a-half and sometimes only half a month on the bill when you first start Carrier Services.

tmo_marissa
Rank
Userlevel 6

Hey there, and welcome! I'm so sorry to read that we didn't do a better job of onboarding you regarding our billing when you started your service -- that's a definite opportunity, thanks for taking the time to post here and let us know!
Billing with T-Mobile is called Bill Current -- you're billed at the beginning of your bill cycle, and due dates for recurring charges are within that same cycle -- a little ahead of your cycle close date. For example, if your bill cycle runs from 1/1 - 1/31, your due date might actually be on 1/21. "Usage charges" (charges for things like international calls or play store purchase that are billed to your account, for example) aren't billed until the following month.

I hope that explanation helps a bit, but please let me know if you have any more questions!

- Marissa

J

Hi Marissa,

I have the same issue as the original post. I'm being billed mid-cycle on a post-paid account.

I just had a wonderful online chat with another T-Mobile rep 17754940, who told me that:

"Apparently we will not be able to change your billing type. All of our postpaid account's first bill works like this. But you a little early is just a one time change, Julian. Your next bill that will cover Feb 8 to Mar 7 will be due Mar 28."

This made it seem like, after the first cycle, my account would be billing me AFTER the cycle was complete.

However, immediately after this conversation I paid my overdue bill (for period ending 7 Feb, but bill due 28 Jan) and enrolled in AutoPay... and received the following, which says that for the billing period 7 Feb - 7 Mar, I'll pay the bill 28 Feb, which contradicts what the T-Mobile rep told me: 

Could you clarify which of these is correct?

Best

Julian

M

I called regarding the same issue.    the person I spoke to actually said to me....  " well it's like going to McDonalds..."    I cut her off there, what on earth are you talking about woman????   How is it like going to mcdonalds?   When I go there - I pay for something I use that day - not pay for something I didn't use for 10 days.   So after a few days of service, I think I may be walking out the door on this one.  

Reply