does anyone know how this is supposed to work? I added a line in February. their deal was add a line and get a free pos lg phone. I didn't get insurance on it because I didn't plan on my husband keeping it just using it until it broke or he was ready for a new one. the screen broke this month.when I logged into my account to order him a new phone they added $200 to my total at the end to pay the rest that was still owed on the free phone[my account was credited $8 every month when the bill came to cover the $8 charge for the phone]. I don't understand how they want me to pay for a phone that was free from the beginning and why can't they just be happy I'm buying a new way more expensive phone now? can somebody help me or has anyone been through this? id really appreciate it seeing as I don't have the extra $200 right now thanks to covid!