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G7 power not texting pictures

  • 15 August 2019
  • 26 replies
  • 3951 views

My Moto G7 power will not send pics through text. It says the phone I am trying to send them to cancelled the download, when they did not. This is happening especially when trying to text from one G7 power to another.

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Best answer by tmo_chris 3 September 2019, 18:33

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26 replies

I was having a similar issue on my phone where multimedia messages could not be sent or received. T-mobile support was able to walk me through how to fix my access point settings. (Thanks Lourne@T-Mobile!!!)

Under Settings > Network & Internet > Mobile Network > Advanced > Access Point Names > MMS

My setting for MMSC was 'not set', and we updated it to:

http://mms.msg.eng.t-mobile.com/mms/wapenc

Additionally, the APN protocol was changed from IPv4 to IPv6.

Hope this helps!

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