After switching to Tmobile from Verizon using the get out of the red promotion, we no longer had access to our Verizon account for a final bill, once that bill was sent it was past the 30 days we apparently had to submit the bill to Tmobile. Now they will not honor the promotion and we are stuck with an over 1k Verizon bill. After speaking with customer service and waiting another week for a reply from them they said that there is nothing that they can do. After another online chat I was given the freedom number listed in some of these boards and can not get through to speak to a real person. What do I do? Please help.
Best answer by tmo_amandaView original