getting T mobile to e-mail me my bill every month


Why is it so hard for t mobile to e-mail me my bill every month? I have had a cell phone for over 20 years and other company's have always e-mailed me my bill every month but not you guys. I have spoke with representatives of t mobile 3 times and they say it is setup and here i sit and never get that e-mail. You e-mail me to tell me you took my money but can’t quite make that bill fly through the stratosphere. 

So… is this asking to much?  

2 replies

Userlevel 7
Badge +15

Is it really so difficult and so much of an inconvenience to login to your account and download your bill?  

Userlevel 3
Badge +3

i get a email from them when my bill is ready not sure why you don’t receive one i’m also enrolled in auto pay so i don’t really need the reminder but i do receive one every month