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gmail to phone.#tmomail.net is not working


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emails from GMAIL to the SMS gateway, <phone.#>.@tmomail.net are NOT received as texts.

emails from OUTLOOK to the SMS gateway, <phone.#>.@tmomail.net ARE received as texts.

google has a gmail application “email to text” whereby one can gmail <phone.#>@sendemailtotext.com and receive text.  That is, google has their own email-SMS gateway.  When using this app, I DO receive the email as a text.

It appears that google is restricting emails to the tmobile email-SMS gateway, @tmomail.net, to force customers to use googles app “email to text”.  Did I mention that google charges for the service?

Is there anyone who can shed any light on this?  Is there anyone who can email <phone.#>.@tmomail.net and receive a text?

Thanks

frito

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Best answer by HeavenM 15 September 2023, 21:13

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34 replies

I’ve been in the process of setting up a small alert system with gmail for our staff in case of building emergencies in case email isn’t an option.This has worked for me flawlessly in testing until today (day before release).  Now 9 out of 10 texts to tmomail.net bounce with the 550 5.1.1 server temporarily unavailable AUP#MXRT  message--which brought me to this forum showing this problem has been rotting for a while.

This approach is incredibly short-sighted.  This is not spam, it’s messaging our own staff who have consented to receive messages. Only t-mobile has this problem.  For those who say “you need to send an to a real email address”--well no, that’s the whole point.  It’s used as a fallback in case other communications don’t work.  T-Mobile is disregarding sms standards here. For the record, t-mobile’s spam prevention is atrocious, I get several fake messages a day, but the one that has a legitimate purpose is blocked without being reported as spam.  

So no, I don’t accept that we should find another method.  T-mobile should support standards.  Right now they are failing in that regard, and from what these forum anecdotes tel me, rather miserably.

Userlevel 1

Why should I have to use a 3rd party app to do something that should be supported in the first place?  Tmobile should step up to the plate and fix this.  End of story, end of debate, end of conversation.

Use the $5 app, pushover, to send notifications to your phone.  Search ipcamtalk.com for instructions on how to use it.

The vast majority of messages, are a miss.

 

As of yesterday (14 September 2023), such messages were not being delivered to the phones (multiple) and the senders (not specifically via Gmail) are not receiving a bounce/reject message, so it appears the messages are winding up in a black hole somewhere.

 

@HeavenM I understand spam filters are necessary, but when legitimate messages aren’t getting through, this is a problem

 

This is beyond ridiculous now.

 

Not being able to get a message through can be extremely frustrating. The spam filters should not be blocking everything. Are you sending these messages from your personal email address or from an automated email service? Does the email that you are sending from include words like admin, info, alert, test, contactus, or sales? (This is not a complete list of words in the email address that are filtered but gives you an idea.) The tmomail.net message route is not designed for ANY business messages, so if you are sending a message for a business purpose, you should either send from your business email to another email address or use a message aggregation service to send those. If you are sending a personal message (like “hey I left my phone at home. Can you make sure to feed the dogs?”), then those messages should not be blocked and we can dig deeper into what happened there (Unless that message is sent from a work email that is something like alert@company.com, because those are filtered out). 

I know this is extra frustrating because this email to text service has allowed these types of messages for a long time. T-Mobile is making large strides against spammers and scammers and that means cracking down on the avenues that we know those bad apples are using to take advantage of our customers. T-Mobile is leading the pack when it comes to these changes, but we are not the only ones. The other carriers are also making their filters stronger. That is why it is important to start finding the right way to send those business messages, so you don't have to worry about being flagged as spam. 

This article explains what is happening, and even says “The e-mail to text gateway is a legacy system that may eventually be decommissioned in the future.”

It also says “There are a range of independent reputable companies offering messaging services on the sanctioned path that may suit your needs. We recommend you reach out to Kaleyra, Infobip, Sinch, Vibes Media, Twilio, or Cisco directly.

What it doesn’t say is that, as far as I can tell, each one of these services sends messages via a (programmatic) API or a web interface.  There is no email-to-text interface available (you cannot just send your message to somewhere other than tmomail.net)

So, if your messages are generated by your home security, or other, system then the developers of those systems need to add capabilities to utilize the “paths” that T Mobile accepts.

It will not be simple to switch.  If you are relying upon T Mobile to deliver SMS/MMS texts to your phone you should probably be looking elsewhere, or convince your system’s developers to add additional SMS/MMS delivery methods.

I had the same problem in the last week or so. Today Nov 6 2023 9am PST it came back. I have received 2 days old messages. I tested with new messages and they arrive in seconds.

Great

 

Userlevel 1

I use a generic gmail account for all my online activity.  This includes sending email to text for responding to craigslist advertisements that include a text phone number, but no email.  The ones going to verizon and at&t go through while the T-Mobile ones do not.  This morning I got the following response to an email to tmobile text:

 

Delivery incomplete

There was a temporary problem delivering your message to XXXXXXXXXX@tmomail.net. Gmail will retry for 47 more hours. You'll be notified if the delivery fails permanently.

 

That was accompanied by a details.txt file containing the following:

Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; genericemail@gmail.com
Arrival-Date: Fri, 03 Nov 2023 08:35:48 -0700 (PDT)
X-Original-Message-ID: <028001da0e6b$6ba891f0$42f9b5d0$@gmail.com>

Final-Recipient: rfc822; XXXXXXXXXX@tmomail.net
Action: delayed
Status: 4.1.0
Remote-MTA: dns; tmo-west.mx.a.cloudfilter.net. (44.225.109.57, the server for
 the domain tmomail.net.)
Diagnostic-Code: smtp; 452 4.1.0 <genericemail@gmail.com> server temporarily unavailable AUP#MXRT
Last-Attempt-Date: Sat, 04 Nov 2023 09:27:54 -0700 (PDT)
Will-Retry-Until: Mon, 06 Nov 2023 07:35:49 -0800 (PST)

 

I also use it for alerts from smart devices in my home.  They don’t get through anymore either and some of them not getting through would be catastrophic..

I sure would like this issue fixed soon.

 

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It was working for a while now it isn’t.  I get what is shown below.

Maybe it is time to create a database where users can add a line every time a message doesn’t get through.

Anybody have an idea how to do this quickly?

If it needs a URL I’ll by one.

Reporting-MTA: dns; googlemail.comReceived-From-MTA: dns; redacted@gmail.comArrival-Date: Thu, 26 Oct 2023 19:41:28 -0700 (PDT)X-Original-Message-ID: <653b2358.0d0a0220.59145.0ef9@mx.google.com>Final-Recipient: rfc822; redacted@tmomail.netAction: failedStatus: 4.1.0Remote-MTA: dns; tmo-west.mx.a.cloudfilter.net. (35.85.199.61, the server for the domain tmomail.net.)Diagnostic-Code: smtp; 452 4.1.0 <redacted@gmail.com> server temporarily unavailable AUP#MXRTLast-Attempt-Date: Sun, 29 Oct 2023 20:57:20 -0700 (PDT)

 

Any updates?  New to this thread but have had this issue for around a month.  Can’t get anything to my phone via tmomail.  Thread should NOT be marked as solved.

Userlevel 1

Try logging into Gmail and setting up the forwarding allow list. Its under gmail settings “forwarding and POP/IMAP” gmail will send a verification code to the recipient to allow forwarding. Just a thought since its a static address that maybe gmail will tag the outgoing email/sms differently.

I've been dealing with same problem for a month,  not getting stock price alerts.  

Yesterday T mobile tech called me to say it is working. I sent myself an email to text and got it so progress but still not getting from business for stocks.  

Hey t-mobile. I keep getting spam calls, from businesses, legitimate and otherwise. Perhaps a good policy would be to block all phone calls…

Look, we get it. Cracking down on spam is important, but if I can’t send myself a text message from my own email account, the policy doesn’t come across as consumer protection. Smells more like corporations fighting over juicy user data and corporate greed.

I use this service to ensure I receive notification of important events in my own home. Water leak and smoke detection, doors opened when nobody should be home and sometimes to send a random compliment to my wife.

Security must always be balanced with convenience. If maintaining a blacklist for spammers and non-approved business use is too much for t-mobile to handle (laughable), at least give us a whitelist option to opt-in for senders we trust. 

There is a way I have worked around this and the solution is actually better. 
 

create a new gmail account. 
setup spark email to connect to this account. (I have an iPhone)
instead of emailing tmomail.net , email to this new address you created

enable notifications on spark so it pops up whenever an email arrives. I have implemented this on my end for my stock alerts and it actually works better because I am not limited to text. 
notifications also show up on my Apple Watch and this avoids the total nonsense from T-Mobile. 

Userlevel 1

They still have not fixed this. G-mail is blocked. Cant get anything out. Failures at the core. I cant include a sms from GMAIL.

 

T-Mobile fix this. No one is reporting spam in SMS being from email accounts. Is way to easy to tell an sms came from email

 

FIX THIS - Today please Today please.

having the same issue as well. email sent from Gmail is not getting through as a text. I tried sending from my work account and it worked. So it looks like the service is still active but they may have changed something on their side. I spoke to tmobile technical support and should receive an update in the next day or so. This issue started happening on Wed 13th. Prior to that, my hourly stock alerts were coming through just fine for the past few months.

At least tell us... it's discontinued or they're going to charge a fee.   Tell us.  

I've already started asking Verizon and ATT forums if it's working for them. 

I cannot be without stock alerts and security camera alerts to text..  

Nice knowing you all. 

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This is ridiculous.  Most email services give the user the option of selecting if a message is “good” or “junk”.  Why isn’t t-mobile doing the same with texts?

@HeavenM I really hope that’s not the case, because that level of destructive behavior on a carriers part to make those changes in the dead of night is irresponsible enough to justify changing carriers immediately. It’s extremely anti-consumer to do this to people, let alone try to ensure everyone afterward that it is for the good of the consumer. I have used T-Mobile for almost 10 years and the only email to sms traffic I ever received was from systems I personally setup to do so, so I find it hard to believe it is such a systemic problem that T-Mobile had to go and prevent previously legitimate use to stop some rampant scamming campaign. Especially when you’ve blocked “business” domains, that reeks of bad faith.  
 

It sounds much more like what some other carriers tried to do with varying success, and either sunset a service silently to avoid bad PR, or set us up to use a paid tier service that offers nothing over the free service that’s worked for years.  
 

But in this case even a personal Gmail message sent to my phone without all those “bad” words listed above still fails, so it would appear it’s just not working at all. Either way I’m glad my phone is a dual SIM device, so I can take my business to AT&T, and give T-Mobile a bit of time to fix it and fix it properly, before I terminate my account with them permanently. I don’t want to do that but y’all gotta own up to a very anti-consumer decision when you’ve made one, you used to be better than this. 

Serious problem... not getting stock price alerts from Schwab at tmomail .net. .

They keep insisting its not them. I sent myself several from Gmail account, a yahoo email Account .. NONE come thru so I believe it is tmobile.   On app all texts are enabled. 

Nothing blocked.  Even Scam unblocked. I will have to switch carriers because of this. 

 

Userlevel 7
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The vast majority of messages, are a miss.

 

As of yesterday (14 September 2023), such messages were not being delivered to the phones (multiple) and the senders (not specifically via Gmail) are not receiving a bounce/reject message, so it appears the messages are winding up in a black hole somewhere.

 

@HeavenM I understand spam filters are necessary, but when legitimate messages aren’t getting through, this is a problem

 

This is beyond ridiculous now.

 

Not being able to get a message through can be extremely frustrating. The spam filters should not be blocking everything. Are you sending these messages from your personal email address or from an automated email service? Does the email that you are sending from include words like admin, info, alert, test, contactus, or sales? (This is not a complete list of words in the email address that are filtered but gives you an idea.) The tmomail.net message route is not designed for ANY business messages, so if you are sending a message for a business purpose, you should either send from your business email to another email address or use a message aggregation service to send those. If you are sending a personal message (like “hey I left my phone at home. Can you make sure to feed the dogs?”), then those messages should not be blocked and we can dig deeper into what happened there (Unless that message is sent from a work email that is something like alert@company.com, because those are filtered out). 

I know this is extra frustrating because this email to text service has allowed these types of messages for a long time. T-Mobile is making large strides against spammers and scammers and that means cracking down on the avenues that we know those bad apples are using to take advantage of our customers. T-Mobile is leading the pack when it comes to these changes, but we are not the only ones. The other carriers are also making their filters stronger. That is why it is important to start finding the right way to send those business messages, so you don't have to worry about being flagged as spam. 

Userlevel 1
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The vast majority of messages, are a miss.

 

As of yesterday (14 September 2023), such messages were not being delivered to the phones (multiple) and the senders (not specifically via Gmail) are not receiving a bounce/reject message, so it appears the messages are winding up in a black hole somewhere.

 

@HeavenM I understand spam filters are necessary, but when legitimate messages aren’t getting through, this is a problem

 

This is beyond ridiculous now.

 

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I started having this problem a few days ago (as of 5/26/23).  I had been using it for many months and it was very reliable.  Six seconds after sending the SMS my phone would beep with the message.

Now it is very hit and miss, mostly miss.

The messages are always the same except for the inclusion of the current date and time.

Note, I had to use “;” (semicolon) instead of “:” (colon) or the message was never received.

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I can send email from gmail.com or outlook via gmail.com to my phone #@tmomail.net.  But I don’t get the verification either.  I would like to be able to forward certain messages to my phone, but until the verification works, I guess not.

 

@tomobile, please look into the issue where the gmail verification messages are not going to sms.

emails from GMAIL to the SMS gateway, <phone.#>.@tmomail.net are NOT received as text

I'm  having the same issue for ever, I will check with my new cell service before changing if they allow email to text. This service has never worked for me.

I can email myself normally to my tmomail address and I get the text.   But I am not getting “verification email” from Gmail for example so that I can add it as a forwarding address so that I can create a filter for a specific email I want to forward

Userlevel 1

Update… So, I logged into my Yahoo email, and I sent an email to my_number@tmomail.net, and I DID receive the text. However, when I use my app (a C# app) to sent a SMTP message to my_number@tmomail.net, the SMS message never arrived. I logged into my Outlook.com and use an email address specifically for this purpose, it did not work. Using the outlook login in my app doesn’t work either. It thinks it’s spam. It did work 8 months ago. So, I gave up. I decided to use Twilio. It costs $2.15/month for a toll-free phone number and $0.0109 (1.09 penny) per text. Heck! for $1.00 I can send 91 sms text messages.

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