I have been trying for four days to get info on my account unsuccessfully. I put in a new Sim card on 2/25. This was the date my pre-paid account was due. I was inquiring into billing issues that occurred at that time.
Somehow customer service then decided to change my plan without asking me.
I had an old Simple Prepaid Plan in which I got the following
* Unlimited talk (nationwide) * Unlimited domestic and international messaging (SMS/MMS) * Unlimited web, data slows to 2G speed once limit is reached (at 2GB limit) * Mobile Without Borders *
I told the customer service I need my plan changed back and they refuse.
They gave me a new plan which is Simply Prepaid (4GB 4G LTE) and added 5 dollar to access mexico and Canada. I cannot even read all the details of that plan because it is about a paragraph long.
I can pretty much guess that it will not be as high quality as a plan they phased out though.
The company is refusing to give me back a plan that they changed on me without my consent.
How is this fair? Why can I not speak to a higher level expert who can switch me back? Why can I not access any US representatives? Is this even an American company?
Best answer by tmo_amandaView original